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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 189 Showing 3,761-3,780 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    no more rental fee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better that the modem we were renting from Spectrum and we don't have to pay rental fee anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect modem for high speed internet. Upgraded from older model and immediately got the benefit of the speeds for which I pay my cable company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great replacement for comcast Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Virtually plug and play. One simple call to comcast and the monthly was gone. Solved problem that we had with Hulu and other streaming channels.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem at an affordable price. Went in to buy a more expensive modem and the BB associate recommended this one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At time of purchase this was about the best cable modem u could buy. I'd recommend it in a heartbeat to stop paying rental fees from cable company

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my conversion from DSL to cable internet, it has been a great modem so far no problems easy setup ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Where's me gold

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for escaping your cable bill. Ye gold be in your pocket not in spectrum chest in Davy Jones locker. Arrr

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great reliable router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    have had it for about a month, but my previous one for about a year. Neither one gave me any issues. Would recommend this to you.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for faster internet speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Received a free speed upgrade from COX and needed a new modem to take advantage of it. This modem allowed me to utilize the full 300Mbs download speeds of the upgrade.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No issues here.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris has the best modems, period. Call your local internet provider to make sure it is compatible first.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem for upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem because it was time for an upgrade from my sb6121. Wasn't as big of an upgrade as I was expecting (for my area) but still a great modem nonetheless.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Rock solid

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rock solid router for everyday internet needs. I moved to a new state and had to replace my old router. This one has been trouble free.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem does everything that it is supposed to do. In my opinion it is a great modem. If need be I would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with purchase, works better than the one we rented from Xfinity. Only one ethernet port, but would definitely recommend. Works well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    huge upgrade over my older router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went from 30 mbs delivered to my router to 100 mbs. My old modem was similar to what cable companies would provide with your account 3 - 5 years ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does a faster cable modem make a difference? Yes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been upgrading all my stuff to the latest and greatest, already had a Docsis 3 cable modem but one of the first motorolas. It handled my Comcast 75mbps data speed just fine. Actually was getting up to 90. It does make a difference to have 32x8 streaming. Until I upgrade to faster data speed with Comcast I won't see faster download or upload speeds but... and a big but, the throughput of my devices either when I have 4 or 5 connected or if it's in Comcast high traffic times, the new cable modem is much faster. The cable modem is the bottleneck or the multi lane highway. I am glad I got the 1gb modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a real great modem for those who want their own instead of cable company's. I haven't had any issues as of yet and with a good router you don't have to worry about too much bad connections or buffering. Nighthawk router is what I use with modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Ms

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than the one came with my internet provider. direct cable connect reached the maximum speed we subscribed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use this to save rental fee from Comcast. Works very well. No issues with compatibility.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works and should be good for fiber

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Turns on kinda slow but when it is on it maximizes the internet that is available. Ready for Google fiber that is coming in a few months so should be pretty amazing.

    I would recommend this to a friend