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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 190 Showing 3,781-3,800 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem, no issues after 15 months. Do yourself a favor and buy your own modem and save a little money and dont rent a modem from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy install and configuration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The effort to update my system with the new modem was easy. Configuration with my service provider was easy as it is a model support by most ISPs.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Very nice looking and has done everything we have wanted it to do. We watch a lot of Netflix and streaming other shows. Does a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace the modem provided by my internet service provider and it seems to work great. I have had zero issues with it so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    very fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    much faster than the small unit i replaced, we get fast internet all thru the house, i would recommend this to anyone with a large area of wifi to cover.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job on a 1gig connection. I have it paired with a netgear nighthawk.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to get rid of the rental charge I was paying comcast every month for their cable modem and I'm glad I did. Works great and super easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great product for the money!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to upgrade modems and this was a great modem for the price. We are very happy with this product and the customer service at Best Buy was great!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great router, easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an excellent modem for my needs. I do some gaming and stream videos and podcast while my kids YouTube on their tablets. Very straight forward setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved my internet access problems. So much faster than my older Arris. Kinked immediately with Comcast, didn't have to call them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All i can say is this modem was recommended to me after my old dlink was rebooting every 20 or so minutes. Glad I purchased. Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade NOW if your current Modem is older than 3y

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem is ideal if you have a house full of Data Hogs. It handles more streams when Joey and Jenny have thier own TV's and Smartwatches. Dont make your Modem the weak link in your data chain. Also if your router is 18 months old or older... you are near obsolete. Modem can usually get by every 36 months. If your current modem is DOCSIS 2.0 or less, you are living in the past. Get back.....to the Future!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Cable Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent value. Was able to avoid renting from my cable company saving hundreds of dollars each year

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It only took about 5 minutes to set this up and connect my new eero system. I spoke with eero after I installed, and they actually recommended this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product isn't complicated with a bunch of extras. I purchased it to replace my Comcast rental box, and it has been simply reliable and straightforward!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does it job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No nonsense modem I used to replace the Xfinity modem/router combo. Will see better speed and performance splitting the router and modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had issues with losing internet services. Since we purchased the new modem, the issue has been resolved.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Blazing fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Comcast 100 mbps and am seeing 90 mbps. Setup was slightly annoying with Comcast, but I think this was on Comcast’s end. Wish I upgraded earlier!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    needed this upgrade once i switched to one gig

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    needed this upgrade once i switched to one gig and hasn't given me a problem since.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good Price For A Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Out the box this cable modem saves you money. Don't waste money on internet providers modem buy this one instead and keep $10/ month in your pocket.

    I would recommend this to a friend