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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 191 Showing 3,801-3,820 of 10,860 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works ok, help me save on my monthly bill. Easy to setup, works fine with Xfinity so, you won't have to pay Xfinity rental fee every month.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Mo of dem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still a good product, even after years of upgrades. Also affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Easy install. Met server's requirements.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our server required a certain number of channels. This modem met all their requirements and the price was good. Checked with Consumer Reports before purchasing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    plug and play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had any problem with this modem to connect my spectrum internet. Easy to use, almost nothing to configure.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Much better internet response

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I replaced an older version modem with this one that without a doubt delivers a faster speed. I would highly recommend this modem to others.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Just Fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve had no issues with this modem. It extends pretty far but we have an extender just to get more coverage. We stream, play games, casually use the internet and it works just fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It's a modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was very easy to install, and connect to my devices.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great modem fits Comcast's request

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what Comcast suggested us to buy. Turns out it is a great choice. Better than our old one. It would deserve a 5-star if it has a on/off switch button. Now I have to unplug it from the power outlet to get it off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid Connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Modem as I have been in the business for over 18 year... I have never had to buy a modem before as I was the guy that would test all the new modems as they were released to the MSO's... I moved and no longer in that role so I had to buy one.. Moto SB have been around for a long time and it is a solid device.. 32DS and 8 US channels... enough said.. If 3.1 devices were out before I bought this one I would have gone with one of them.. But they were not out at the time..

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my modem to this and it works excellently. Too bad they didn’t have a black version.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a really good modem especially at the price point plus on sale in the white exterior blends in with my Decour nicely I would definitely recommend this

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good helpmate

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality modem, gives good service to cable service at place of business. Very fast and seldom slows down.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I get the speeds I have finally been promised and they are consistent. No more of Comcast having access to my router to share the loads at high usage times.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Does what it needs to

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel these things are better when they go unnoticed as in it was easy to set up and works perfectly well, I even forgot I had it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We updated the modem in our home to have the fastest speed available. The best choice was this modem because of the growth and new technology

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    SUPER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do yourself a favor and purchase this modem instead of renting the trash that they try to give you on a lease through your internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome equipment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This unit works great. Had all kinds of problems with my prior modem since using this one it's been excellent no problems whatsoever definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better than what comcast gives you

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buy my own router and modem. It not only saves money, but you pick your own which is always better than what they give. This one is good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a cable modem. And it works. Soooo........ Just plug it in and call your cable company. That's it. If it doesn't work, take it back and get another.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my modem from 6 years ago. This was a super easy hookup. Called Comcast and got it switched right over. Has been working great

    I would recommend this to a friend