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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 192 Showing 3,821-3,840 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Best Buy salesman recommended this modem for its high speed. I was not disappointed. My computer and tv streaming are faster than They have ever been

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a router and modem and when asked what my needs were for use, the tech recommended this modem. it seems to be working fine after a simple set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Forget COX Garbage, this is your sollution.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this. Every modem COX gave us was trash. This has been flawless since purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great. Easy to install and set up

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Works with Xfinity high speed internet

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Solid Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem! If you need a solid high performing modem then look no further! My internet is 300 down & 20 up & this modem has no problem handling these speeds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bye

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dropped cable provider service because of connection issues with WiFi in my home. Replaced the modem with this ARRIS and haven’t had issues since.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by Best Buy employee. Has done a great job! Most stable signal we have had since we installed it. Beats the providers cheap modem hands down!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you don't need wifi this is perfect. I also have the linksys velop for my wifi. This is perfect for my home. No dead spots and super fast internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super fast modem

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With this modem and my wireless router I have no issues. Super fast Internet for everything I need in my house

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Faster speeds make it through

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My internet is faster and able to support more activity due to the higher speeds supported by this modem as compared to router/modem combos

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gives off great speeds and does a great job with having multiple lanes to game, stream, and do what ever I want with no buffering!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem is fast

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched to xfinity internet. But was not going to rent a modem. So went with this one. It’s fast and works well

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris surfboard performs well (better than the Optimum supplied modem) and for the price, you can't beat it. Modem pays for itself after 6-7 months.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to use with my ISP and it is really fast and easy to configure. I use it in conjunction with my ASUS wireless and it’s really fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris surfboard modem slowed me to switch internet providers and get faster speeds

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Replace WOW modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this and a wireless router to replace the rental one WOW provided. Seems to have better connection and less lag when playing video games.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought to replace Spectrum Modem. Works better. Could not get the Spectrum to work with my router. Now the two are working great. I can go online in my yard.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Way better than paying for a rental

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Already has paid for itself and works well, Didn’t know I could just buy my own I have been paying rental fees for years.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Perfect for my needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my router/modem combo to this modem and separate router and couldn't be more pleased with the speed and continuity of wifi connection.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product that give you the most internet power it can provide. Works for my camera system and all our electronics

    I would recommend this to a friend