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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 193 Showing 3,841-3,860 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product that give you the most internet power it can provide. Works for my camera system and all our electronics

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Does the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to upgrade due to Comcast making the old version unusable over night. Had a little trouble setting up, but that was due to my other router. So this modem did the job and got us up and running within a couple of hours. Thank you Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great with Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Comcast tech came out and hooked their cable into this modem and it worked without any issues. The tech also told me that I bought a good modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it's supposed to. My internet speed improved TREMENDOUSLY with this modem. Finally don't have to pay the silly rental fee from Spectrum either.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Highly Recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was to setup and it works great! I replaced my old modem because I kept losing connection at random times.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great price for nice device

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily set up and connected to local cable service. Only 1 ethernet port so if multiple devices needing to connect via ethernet an extra device such as router or switch is necessary

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just upgraded my network and needed a modem to match my router performance so I bought the best Surfboard available. I now get speeds closers to what I pay for now.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great service; great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found my internet out. Modem died without warning. Ran to the nearest Best Buy and, on the recommendation of a sales associate, bought this gem. Perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Working well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to install. I am not an expert on modems, but it seems to be working as well as or better than the cable counterpart I had.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Hila

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tired of renting a modem from Comcast. Got this along with the Orbi router. Works great! Do have to contact Comcast to switch modems.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More faster than the Netgear modem. My Netgear modem sensitive to electrical noise and slows down. This one no problem so far works great with Comcast ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    working great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working as expected...great purchase, reasonable price

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The second time I bought this product. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Small & Compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We cut the cord with Comcast. Although this Modem doesn't have as many ports to plug into, it still has enough to get the job done. Very fast!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Unit replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a burned-out unit by lightening with the same product and model number. It works well as the old one.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Upgrade from TimeWarner/Spectrum Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this and a wi-fi router to upgrade from the cable modem/router supplied by TimeWarner/Spectrum. Four stars because it works great, but I had to call Spectrum to get it set up - not really a fault of the product, but a hassle.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Blazing the Way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having issues with the modem Suddenlink sold me so I purchased this one. Instantly, I went from a download of 20Mbs to 425Mbs. Where have I been!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Future-proofing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a modem that would future proof me for further upgrades after Comcast contacted med about my end of life modem. This has fit the bill.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    perfect for spectrum internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very stable and easy to set up with spectrum ultra high speed internet. in my experience don`t use modem+ router with high speed internet

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I thought this had a router in it but does not. It was after I hooked it up and called cox that I figured out that I needed the router. Got a router at Best Buy and my internet is faster then it ever was. Glad I purchased this modem.

    I would recommend this to a friend