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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 195 Showing 3,881-3,900 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better than your rental from your cable company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the modem that I was renting from the cable company. This one works better. Increased my internet speeds by 15 MBS just by replacing.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best Modem for comcast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no problem with this new Modem, Love it and Comcast spped is super with it. If you are looking for a good steady modem this is the one for you

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    decent modem, front blue led lights way too bright

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a little painful getting my cable provider to set it up, after a couple calls it was all done. It occasionally lags, but Im not sure its my cable provider, modem or router. The lights on it are way too bright, makes for a great night light

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Top notch modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem delivers excellent performance, and, after replacing the old modem, latency issues and other Wifi device performance issues have all but disappeared.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this modem to replace the cable companies' junk modem. Haven't had any issues since replacing it with the Surfboard.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. The product works as described. There were good reviews and the person helping me at Best Buy had good things to say about the product

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Upgraded modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Up graded from same low speed unit to higher speed unit, using spectrum in the house . Speed went thru the roof.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surfboard

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been wonderful for my family and I. I went with this cheaper option and it has been well worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    worked fine right out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time user but it worked right out of the box. I replaced a month rental from the cable company,. Pays for it's self within the first year.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to pair with the Airport exreme as I was rentining from Cox previously. A lot fast than what I had before.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Extremely Fast Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this modem after comcast retired my previous one. Comcast customer service: Terrible. Comcast speed: Really Fast (When it works). This modem: Really fast

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Good Modem for Fast Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem since my old one was no longer supported by software updates. This one is great an allow me to expand to faster speeds when available.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works as expected

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem to upgrade our older modem on the advice of our cable provider. Works great with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works for us

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There really isn't much to say about this modem. It just plain works. Once Comcast answered to get activated it hasn't had any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice new modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced our old internet modem with the ARRIS and so far we are happy with our internet connection and speed.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Price & Performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very glad there are still plain cable modems out there. I do not need a router when I've already built my own. Setup with Comcast was painless!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in order to replace a rented cable modem. This is the 2nd ARRIS Surfboard modem I've owned and I'm pleased with my purchase yet again.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great. It was really easy to set up. I recommend this modem to anybody looking to upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Arris was 8 years old, which I needed to upgrade. With the faster internet speeds this has worked really well!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product has been great so far. It was an upgraded version of the one I previously had. Working great.

    I would recommend this to a friend