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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 203 Showing 4,041-4,060 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great and connects quickly. cant go wrong with this modem

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast Internet speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem allowed me to reach the high internet sppeds I was paying for but not getting. I upgraded to this modem and the speeds are amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were able to purchase and pick it up quickly at a fair price. Installed without a problem. Working well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. I currently use w Comcast Circuit and pulling 100-125mps. Have not suffered any random reboots or drops. Would recommend to a friend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great upgrade needed for Metrocast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and reliable. We have enjoyed interruption free internet since we installed it a few weeks ago. We used to go down several times a week.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great little modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I looove this modem. It's fast & stable. I may buy another one for my second home in NYC. It works great with my LUMA router & pushes fast speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    One word: FAST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast modem! You will NOT be disappointed with this unit. As long as you have fast service, this modem delivers! Excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    High quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This helped the reliability of our home WiFi. We were experinecing drops in service until we installed this. All drops disappeared!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Pays for itself

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have at least a 1GB, this pays for the cost of a cable subscription in less than a year and you could use for at least 4!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to upgrade out cable modem and had good experience with Arris modems in the past. This one is working great as well and is incredibly fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet Service Provider was provided information and the modem connected quickly. No admin on the modem necessary, speeds are very good.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgrading multiple items as we cut the cable cord and moved to Hulu. Combined this with Orbi router and everything works great

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem -

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect! Easy to use! Great product and professional and knowledgeable staff. Got what I asked for and more!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent for higher speed systems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works flawlessly and allows for the later service upgrade to gigabit services as well as wide bandwidth for multiple devices without bogging down service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much faster than modem issued by cable company. No lag of any kind and I have 20-25 items running at any one time in my house thru my wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works as expected. I couldnt max it out to it's full potential but it pushes 300 down and 20 up without issues. ( max provided by my isp)

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent So Far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this modem after our old modem died after a power surge during a storm. So far, it has worked perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great overall basic home modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Products work as described right out of the box. One month use no issues solid speeds. Used for home use in small apt.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great -- very fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to get Cox on the line to help set is up, otherwise very easy after Cox worked their magic.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Next generation modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As the title states this thing is fast & is worth every penny if you have a fast internet connection. I'm very pleased with its performance thus far.

    I would recommend this to a friend