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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 205 Showing 4,081-4,100 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to eliminate monthly rental costs from cable co. So far it has performed great. Will recoup purchase price in under 1 year

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Ranger

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great. Improved my Wi-Fi speed. Worked great. Improved my Wi-Fi speed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Reliable & dependable!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with unit. Works great with zero down time!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to get hooked up, call your internet provider and give them the model and IP or MAC address and in a few minutes, you’re good to go.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Supports our devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are a household of smart phones, tablets, computers, and smart speakers and we can run everything effortlessly and without hiccups.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Cable Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to replace my current cable modem since it didn’t support my subscription speed of 100mbps. This worked beautifully

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it is supposed to do, which is good. I didn't use for a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy peasy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So easy. Called Comcast for set up, but didn’t even really need to. Fast speeds. Hassle free. Pretty color.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Working as intended. Best Buy staff member was thorough in finding the product and explaining it was the right product based on our intended use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Superb router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this router because my old one was a bit outdated. Paired with my nighthawk x6 I get about 30 mbps more than I pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    As advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceptional speed an throughput allow for max bandwidth usage. If you are paying for 300mbps or more from your provider this is the modem you want.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our high speed internet was awful with the other equipment we had I bought this modem and a high end router and our speed is great now!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Perfect if you already have a router!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works well and is being sold at a reasonable price!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set up super fast after my one from the cable company basically quit working and they were going to take 3 days to get me a new one!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    helped alot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    upgraded and it sure helped, I was running speedtest and only getting 100 mbps, I bought this new modem and instanstly was getting 160-180 mbps

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Value for money

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great value for money. A great decision buying this.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Resolved my speed issues!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This 32 downstream channel modem made my internet much faster as I was able to use more of the bandwidth available from my internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this modem when I upgraded to 1GB internet service. I constantly get 900mps+ download speeds and 50mps upload with this modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This products work real well I know other people

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just products work very well and other people that has it and I have the older model and the older model still works but I wanted a newer model

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good, but missing one feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this for gigabit cable speed. First one only could handle 300meg, installed this and speed boost was great. Only wished this had gigabit ports, so that I can wire all rooms without needing another gigabit switch.

    I would recommend this to a friend