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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 206 Showing 4,101-4,120 of 10,860 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install - easy to oprate and to pair with the routers. And, finally, a very good price.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a previous Arris modem with this one with updated technology. Very easy setup and installation. Very pleased with this product and the features it has.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works with Comcast Xfinity.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it says speeds up to 1.4Gbps, you WILL NOT achieve those speeds. This modem works great for all plans except gigabit plans. If you have a gigabit plan you need to purchase a DOCSIS 3.1 modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    If your looking for the best this is it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My home has three I phones a 4 k tv Mac computer two iPads and plenty of family stoping in. It works with an router , no slowdowns just fast speeds

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased to avoid paying my cable company $10 a month lease fee and I'm very pleased- speed I receive is greater than that of the cable companies.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Glad we got it!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got rid of our spectrum modem and got this. Our internet has been so good and no lagging.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well with Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used with Comcast on a 250mbps connection. The compact size makes it easy to arrange. Also haven't had to reboot the modem ever.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    WOW

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zac was outstanding in helping me getting the best option for my needs!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great replacement for MEDIACOM rental

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with purchase. Extremely easy setup. Increased internet speed. Glad to have dropped rental of MEDIACOM’s outdated dual modem/ router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product, fast speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this for a few months now and have noticed an INCREDIBLE difference in speeds and connections. 10/10 would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    smart purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great with Xfinity and so much better than paying monthly rental fees.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works great with Mediacom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace older cable modem. Works great and setup is a snap.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great. It s slim and has power. Even though it s smaller in design It delivers. I couldn’t t be happier with it!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product at a resonable price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was on the approved list for Xfinity products. I purchased it and am very happy with the speeds and service it’s providing.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Did I really need this?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as it had the highest reviews online and worked with my Spectrum/Charter account. Unfortunately, setup was not as easy as I would have liked as I had hoped as I have service through my apartment complex and so Charter had to send an engineer to install. He installed another Charter/Spectrum modem by mistake and I had to ask him to come back and install mine. After all was said and done, the new modem performs as well as the old one (60down, 4 up) and I feel that I might have gotten away not buying it. Now I am stuck with it though as it is the only modem we now have. Live and learn I guess.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had any problems. This was highly recommended by a Best Buy associate and his advice did not disappoint.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    I should have upgraded before now, this is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenominal speeds - hardwired (150 to 180MB / 10 to 12MB) and wireless 45 to 160MB / 6 to 11MB depending on distance from router (far to near)

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Surf Board

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is an excellent choice of equipment have always used this brand and never had an issue

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Does what it says.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only gripe, it says it will establish a temporary internet connection with XFinity. You have to call XFinity to activate the unit. Other than that, it was smooth to hook up and works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works like a dream

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s cheap and it works. It is so compact. You will not notice it unlike others.

    I would recommend this to a friend