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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 210 Showing 4,181-4,200 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Highly reccomended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using it for myself and have suggested to my clients. Great device and highly reccomended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and Easy Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem does what I need. It can handle speeds faster than my internet provider... so when they finally do upgrade (fingers crossed) I'm so ready.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as intended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work for now! I since replacing the old surf model, my intermittent internet has not gone away, so the issue is likely not the modem, time to replace the wifi, except hard wired through my switch still disconnects at the same time... and I already replaced the switch. My neighbor doesnt have these intermittent outages. But the modem seems to work for now!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    This item is great for a faster upload.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have no issues with this except that it doesn't have a telephone hookup, but I was told they don't make them anymore on the modems, which is an inconvenience. Otherwise, this item is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works with zero problems. Hardest thing was getting Comcast to update their database that allowed it to be used. Would by again. Works flawless.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    lohr4569

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had it for a month and haven't had any problems with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem for a gamer. Wish it came in black but only white was available. I think Arris bought out Motorola but not positive.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nary a problem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it from the moment I set it up. I haven’t had to touch or adjust it and I’m actually getting the internet speeds I pay for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    No issues here!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little modem. So far so good this modem is the real McCoy, Download and upload speeds are great! No issues with disconnects. LEDs are nice and bright and easy to read.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues, runs fine and installation was simple. Price was fine for what you get

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works well. I should have upgraded a long time ago.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awsome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a combo modem/router. This is way better along with my nighthawk router. Definitely worth replacing the one I had.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Just like promised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Surfboard SB6190 is a top performer! Faster speeds on TWC than their provided modem and less problems with dropped signal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my SIL who was on DSL before. Real easy to setup, was running in 5 minutes. Price was good and helped to make the decision easy.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Fast and easy to set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Netgear CM500 modem wasn't working with Suddenlink, so I bought this and it works great. Great value.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced the same unit that was hit with a lightning strike. Arrir Surfboard has performed as described.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No connection issues, actually get the high speed connections we purchase from our internet provider. I definitely recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The best!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve bought five of these and they all work great! They’re perfect for connecting and gives me great speed

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Rock Solid Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just what I would expect from a Surfboard modem, simple and rock solid with very good performane

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Option for Suddenlink

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the only Modem you can purchase that supports 1GB down on Suddenlink.

    I would recommend this to a friend