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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 214 Showing 4,261-4,280 of 10,860 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. The representative at my cable company even complimented it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works with Optimum 300

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for Optimum Online 300 which it has been working beautifully!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem! Very Fast!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has performed very well for us in the 1+ months that we have owned it. Highly recommend this cable modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I prefer to buy my own modem to save on "rental" fees from my cable provider. I am happy with this item.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a replacement asap, this one had good reviews. Works as advertised. Have had no problems

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy for this purchase. one claim is about the themperature of this item, it becomes very hot despite multiple wholes for aeration.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is very fast for all of our family uses. We have multiple lap tops tablets cellphones and gaming devices it's handles them all.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda late with this review. I've had this for almost 2 years. No issues. My internet is fast and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    This is a great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is simple. Hook up to you internet provider. Call you local cable company and baaaam you up and running. Modem is super fast!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    fastest modem available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet sped almost doubled just after switching the modem, painless but needed to call provider to add modem to their system in order to work

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worked fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used it for a year with no problem. Had to switch to cable company “compatible” modem or else I would probably still be using it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bulletproof Cable Modem for future compatibility

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tired of my slow TWC Internet connection, I bought the just released Motorola (now ARRIS) SB-6190 Gigabyte cable modem. Sadly, even with the fastest cable modem available, my Internet speed did not increase. But, now I can confront TWC for answers of why I am only getting 55Mbps, when I am paying for 100Mbps. Thank you BestBuy for stocking the latest technology. I did not receive anything of consideration for making this truthful review.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Quick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressive. Surprisingly quick. Clean goes with any decor.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had faster connect and speed in my life. I would recommend this item to anyone who is interested in buying a new modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Workes great with my service and existing wifi. Speed is as published.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Xfinity wifi I’m paying for the 250mbs plan and on average I’m seeing around 285-290mbs because of this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Cable modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We recently purchased this cable modem and we have happy with it so far. Better to buy our own than pay the cable company for theirs

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem for home use. Just plug it in and it works. I did have to call my internet provider and give them info for the new modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very Nice Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product with absolutely no issues. Perfect modem to give Spectrum back theirs... Say goodbye to monthly modem fees... :)

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to work with my Xfinity cable and it works great! Great solution for avoiding having to rent a modem from Comcast every month.

    I would recommend this to a friend