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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 218 Showing 4,341-4,360 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good Modem for Speed Internet Lovers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris - SURFboard Docsis 3.0 High-Speed Broadband Cable Modem is easy to setup, maintain and usage. When I choose from 25 MB to 150 MB, modem supported well and I am able to use the complete speed what ever provider plan has.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem satisfaction

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just fine. It's a better one from our previous modem. We have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just like it should. Had no issues hooking it up. Sure is nice not having to pay the rental fee anymore from our provider

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    No problems so far

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm a Spectrum customer and this has worked as expected. No problems at all. Very happy with purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Satisfied

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the cable company rental with this unit and it’s been flawless.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product that allows ownership versus paying monthly to internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new modem and saw this one and gave it a try. One of the best purchases I've made. I would definitely suggest this product to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works Fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked up this modem and had my son configure it (he does that for a living) and it's been working just fine ever since.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fast, needs reset often

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not certain if it's the modem or spectrum, but I have to reset this many times a week. Usually in the morning. I have a top end gaming router, so the issue isn't there. It is a fast modem, when working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Works perfect with my xfinity internet and mesh router system.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been having problems with internet speeds and connectivity. All changed once I connected this. No more issues. Would definitely buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has been working fine. Had to call comcast to activate or allow it to work. Wasn't too complicated.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfectly capable modem

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to handle upgraded internet speeds, and have no complaints. It works as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It's poppin' baby.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compact, sleek, and oh so reliable. Set it up, and goooooo!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem works perfectly. It was easy to install. Directions were very easy to follow. Price was great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this modem. Works great and super easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice product and simple to set up. Easy to use. I have no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    bought to replace an earlier version;

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    improved speed with the new model, seems like downloads a wee bit faster feel more comfortable with newer wequipment

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent modem for lots of devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem can handle multiple devices in your home that simultaneously connect to the internet. Making it seemless to connect.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gave a great option to get rid of optimum router and get better performance

    I would recommend this to a friend