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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 221 Showing 4,401-4,420 of 10,860 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product I would recommend. Good price does it’s job

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this surfboard to save a few dollars a month on my cable bill. My internet speed has actually increased because of this modem!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet working great since I bought, really recommend if you need to boost your internet

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and easy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Spectrum helped increase speeds for sure. Added NightHawk router and so fast!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You only need this modem if your internet is pushing over 300mb. if not then save your money and get the lower version.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy assembly for newbie. So far good service, wish it provided stronger wi fi service, but overall so far good.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    ARRIS Surfboard modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the best modem we have bought to date. No issues!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good value, great performance

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good value--stable and fast. I use it with an EERO mesh system and it all works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed better wifi than cox gave us.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our house was too big for the modem cox gave us. We still couldnt get wifi in certain areas of the house. Best buy and cox guy at the store said I needed a stronger modem for our sq ft. I was glad the cox guy was honest about it since we save 10.00 a month for returning the cox modem. The Arris was about 100.00. So in 10 months we have paid for it. Bought together with the Google home pod system. Together was about 400.00 but we haven't had any issues since.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice modem in this price range

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little modem, went with this and the eero system and fixed all of drops and issues

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very Fast Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is worth the money if you depend on fast reliable internet speeds. It gave me a big speed boost with the multiple channel support.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Great replacement for cable provided modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the cable modem provided by my cable provider. Installation was simple. Just called cable company and read off the MAC address. No longer getting disconnected when traffic is high.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it should at a high level

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to accompany my Ubiquiti mesh net transition from Spectrum’s modem/router rental. The two work together fab!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple. Fast. Arris makes a Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, Easy interface with Charter ((my provider)) systems, set it and forget it :)

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this device for a large place, and it works way better than what we expected, highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job that its made for. Its small and compact which is another bonus.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love It

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded from DSL to cable and I couldn't be happier. Bought this on the advice from a tech friend and have no complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    really good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this after looking at all the great reviews it had it paid off fast modem and work perfectly with Comcast 10$ less on my bill :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works As Advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an old Netgear modem with this and glad I stayed with Netgear. I did, however, have to get an Ethernet switch.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good Stable Hub!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works much better than the previous combo hub/WiFi unit rented from the cable company.

    I would recommend this to a friend