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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 222 Showing 4,421-4,440 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem, great price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from Verizon internet to Cable for internet service, modem works great speed is excellent very satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with infinity. Needed a new router and this was recommended by Best Buy and it has worked flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    No issues

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the performance I receive with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Flawless and easy install, and works perfectly!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and quick install. Been using for a month now and absolutely no problems at all. Great product!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to installed, sets automatically with its own start up application, already installed, just "plug in and play"

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this modem. My speeds are so much faster now! Get this if you want ultra fast speeds!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris Surfboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, it was just what I expected, I couldn't ask for anything more

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    FAST

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't experienced any issues as other reviewers state. Has worked perfectly fine since the moment I plugged it in. Super Fast!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    WORKED RIGHT OUT OF THE BOX

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ONLY SNAG WAS THAT I DID NOT KNOW I HAD TO CALL XFINITY TO REGISTER THE NUMBER FIRST. BUT IT IS SAVING ME THE $10 PER MONTH RENTAL FEE.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this modem a couples months ago and it has worked very well! we have yet to have any problems!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    After much research...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally found a modem that met all my needs! Works well, I have it connected with my apple airport. Haven’t had any problems.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Ditch your cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish we would have replaced our providers modem with this sooner. It would have saved many headaches and grey hair!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Surf Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced carrier modem with this Surf modem saving $15 a month. Very easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem - No Issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem a few months ago and I have had 0 issues with it. Works great and works consistently (with my Orbi router system).

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a modem as I did not want to lease from Cable company. This thing is perfect for what I use at home. No problems what soever.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem is really fast just only one complaint, for some reason with Comcast the signal is lost, but when you reset the modem it still working in high quality. that happened to me with some frequency.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with suddenlink!!!!No issues at all. Highly recommend!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Mesh. You'll Never Look Back.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Though it was a little tricky to set up the mesh at first (needed to call up both our provider and Arris for help), now that it's up and running, it's AMAZING. Our house is 4000 square feet, and the coverage is excellent and fast everywhere we've used it, so far. We'll be replacing the cruddy AT&T modem/router we've been using for years (d'oh! stoopid!) in our other (smaller) house as soon as possible.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Wifi!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We set this up with the Google Wifi, and have no complaints! It's been great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The best modem I have ever bought!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good modem, no glitches at all while having at least seven devices connected at the same time. I most definitely recommend it.

    I would recommend this to a friend