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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 224 Showing 4,461-4,480 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great when the cable internet is not down and now I'm not paying the cable company for a modem monthly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice model for a reasonable cost.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a older version of this modem that had become out of date. This one works great on Xfinity with 100 mb plan. I would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    very happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it replace a comcast business moden which was not working properly. now with this one i have internet in my pc inmedialtly

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    User friendly and efficient!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router replaced my old N router, and the difference is great! Netflix streams much faster and it was easy to install!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Pretty fast

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s fast enough but would have preferred the 64gb but optimum wasn’t working with it so had to settle for the 32gb which works great just gets a bit of a small lag once in a while.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting your own modem and router is nearly always better then the rented one. This modem works well and is fast. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for comcast users

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, utilizes the high speed I am paying for with comcast. I like not having to pay comcast to rent the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been the perfect modem for my new home. A friend told me what had worked best for him and suggested I get the same. Works perfect for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Running is great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stays connected when needed too, and runs all 16 of my devices that I have with no problems

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice sleek little design, easy to install and use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Solid Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cable modem if you already have a wireless system in your house.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    great modern

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After paying the cable for years decided to try this one. Wow fantastic. Work great and I'm no paying no more cable monthly fee

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem to alleviate a $10 monthly charge by Spectrum for equipment modem rental. Pays for itself in about 9 months.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation and working great. Husband installed in a few minutes and we were experiencing much better connection.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    A good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Worked as well as it said it would.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Cut the cord!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this on the recommendation of a sales associate to replace my Comcast/Xfinity equipment and it has worked flawlessly!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Bye, Bye to Rented Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my TWC rented modem with the Arris Surfboard. Saving money and I'm getting better performance. It's paying for itself. Love It!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well and saves money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you pick one of these up, especially when they’re on sale, you can save a lot of money by not having to pay your service provider for the monthly rental of a modem and router. When you consider that you pay your service provider $10-$15 a month for the rental this thing it pays for itself within a few months. Plus, it seems to be a better quality product than that which you may get from your service provider; especially when linked to your own personal router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cable modem

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from a previous Arris surfboard modem and saw an increase in speed with this one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this modem rather than rent from the cable company. It work great and there has been no issues with staying online.

    I would recommend this to a friend