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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 225 Showing 4,481-4,500 of 10,860 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    This makes great sense!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the Arris modem and love that this initial investment will save me money over time so I won't need to pay huge monthly cable bills.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this cable modem instead of going with comcast. So far it works great. Better than paying the 10 service fee to comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great future proof cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paying for a modem rental is a waste, buy this instead and you will be happy. Great modem, won't need to buy one for a long while.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    High quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality and very easy to set up. I would recommend this to a friend or family.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Streaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase alot of streaming and gaming in my house. Easy to control from phone

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and Compact

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem greatly improved the quality of my internet speed. After I covered up the super bright LEDs, it was everything I wanted

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    work as described

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having problems with my internet speed and the tech recommended getting a newer modem. This one works great>

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is no need to rent a modem from the cable company. This model and brand of modem provides good service and value. Setup is easy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New modem to use with spectrum. Needed reliable device to use with my own router & wifi

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot better than my Spectrum modem. And been able see what’s going from the LED’s is huge plus.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Recommendation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The gentleman in Best Buy suggested this product and it was a great recommendation. Easy to install. Great Product!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    better to upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you are ready to upgrade Internet speed go directly to higher the money you will spend now is investment for at least 3 to 4 years

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great price for my student

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my son in college. Was easy to set up once the cable company did their part.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is easy to install and very little way of set up with the Cable company. I great find.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced Comcast's Router with this one!! Wow, what a difference throughout the house with consistence speeds in each room and floor!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It does things.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it says on the tin. So it connects to a router, which then allows me to connect to the internet. Job done

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Faster than the ARRIS I replaced.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick to set up and speed - download and upload, are very good. My home network is working is working faster.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Hasn't given me problems yet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it a couple of weeks ago and it has been working as advertised. Has not gone down since. Hope it keeps it up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    For those with an average pipe!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid performer if you have less than the very fastest internet. But if you got that fat pipe to the web, get the DOCSIS 3.1 version.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and reliable. Went from Spectrum equipment to this and it is night and day.

    I would recommend this to a friend