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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 227 Showing 4,521-4,540 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    woorks really great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    once I got cox on the band wagon I found that this is a very fast modem easy to hook up and doesn't take up much space.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worked Perfectly with WOW Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this based on the recommendation of my WOW service provider. It has been working great from day one. No problems.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Replaced old modem same brand. Great product

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Saving money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to save the $10 a month that Xfinity charges & so far its allot more reliable then the one you get from Xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Excellent Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect replacement for Spectrum modem. Easy setup. Plug and play

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such a great price and I save so much money from my internet service by owning this!! Win win.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works great with Cox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was suggested that I upgrade the modem for Cox. I purchased this one for two reasons, one is works great and two I doubt cox will ever catch up the the modems speed, so no need to upgrade again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Top Choice for Equipment Failure Aficionados!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best looking cable modems that I've ever purchased. So, if you're planning on displaying it and admiring its design, it's certainly the modem for you. And, if you're looking for a modem that will need to be replaced after three months of operation, and that the replacement will then need to be, itself, replaced after another 14 months of use, then this is definitely the modem for you! enjoy it while it lasts!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save on modem rental

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great small footprint modem to replace the large one I had when I cut out cable TV. Set up was quick and easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We actually spoke to a Best Buy employee in addition to reading reviews before purchasing. We are very pleased with the results. We had a modem/wireless router that was from our cable provider and it was slow and would lose signal at times. Not exactly great when your son is in the middle of a game and playing online with a group of other people. Ever since we switched to this modem and got the Google Home wifi system we haven't had any issues like that anymore. Highly recommend this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very fasy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got comcast installed at my home and upgraded my service to 200mbps this modem handles it very well. No dropped connections at all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy to set up and install.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works way better and faster than my Spectrum modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We hook up the modem and called xfinity to activate. It started working right away. We get great speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and very streamline so takes very little space.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Worked out of the box

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy consultant recommended it. He's right so far. No complaints. Lots of video going through it. Handles everything like a champ.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best products I n he store

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy for my porches I do recommend it very good in all ways Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Moved up from slower modem of the same brand. This new version is lots faster. My max speed is well over 150 MBPS!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris is the number one brand in cable modems. This is my fourth modem I have had. I made this purchase for the upgraded 1Gig speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris surfboard modem was easy to install and set up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased based on great reviews and have not been disappointed. Modem worked great as soon as we plugged it in and has not failed us.

    I would recommend this to a friend