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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 228 Showing 4,541-4,560 of 10,860 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Saving money with internet provider

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have switched to this modem long ago! Very easy to connect to mediacom. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Quality Modem -

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and set up. Replaced my comcast modem and works with the Netgear Night Hawk with ease

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem with plenty of room

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this thinking ahead, not that I have gigabit speed yet, but this will get me to like 867 when affordable. Can’t wait

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a great modem that performs well. Initial setup was an issue but Arris support was helpful. I'm very pleased with purchase

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Modem, work great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using it for my Cox Internet, the speed is smooth, it certainly help the Internet work much better. Worth the price offered

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this over a year ago when my wifi wasn't working well. I also bought a new router at the same time. Turns out my problem then was the router so I put off installing the modem. Wifi recently got slow and I finally installed the modem. What a joy to have my fast wifi back.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yes! Yes! Yes!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well!! It’s amazing! Super easy to set up and everything. Amazing quality too!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem to keep from renting from xfinity and to keep them off my network. Been very satisfied with it so far!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    do yourself a favor and get this!. I had comcast and replaced it with this modem and notice a difference in speed. worth the dollars

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    good deal

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we have to replace every 5yrs or so, holds up to all our items running on wifi

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Everything I needed in box to get it to work.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item works extremely well and is very easy to use. In addition it is a terrific value and I would recommend it to anyone .

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good modem

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It did what it was expected to do! Never had issues with it at all!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Wifi has been great since installing this (which was easy too) cut down on renting one from Comcast as well!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great product i've used this company before and never had issues I did upgrade to the bigger one and is a perfect product

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy installation and cable company replacement

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well as a replacement for the XFINITY cable modem. No more monthly rental fees. It was easy to install and works just great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You know it is good, when it is easy to setup and I have not thought of it since...which means it works perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem allows me to use faster internet speed. I can now use the full speed provided by my internet supplier

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It was a decent upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 5 year old cable modem from netgear was getting over heated and overloaded. I decided to go with the Arris Surfboard product and it's been giving me a stable connection without any interruption ever since. I only took off one star because the best buy store associate in Smyrna GA wouldn't price match the price from your own BESTBUY.com. He told me to purchase another one online and have one of them returned... I didn't feel like going through the trouble for $5. That was the only speck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stop paying to rent a cable box.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comcast charges $10+ a month to rent a cable modem... I have not paid that fee in over 10 years saving me over $1,200 - the $140 I have paid for the two cable modems I have purchased outright. Comcast has made setting these up dead simple now too. Just connect to cable wire and go to any website on your computer to get walked through the setup process (as long as you can remember your Comcast account details).

    I would recommend this to a friend