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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 230 Showing 4,581-4,600 of 10,860 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was able to setup with ease.. as long as the cable company was able to get the mac address.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Faster than my other one.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was making monthly payments for my old one thru Suddenlink, was happy to make the switch to this one! Really improved my internet speed!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to setup with cable company and my house router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It is a great cable modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the initial set-up, it has worked great. It is cheaper to provide your own cable modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product at good price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Surfboard modem was a breeze to set up and provides great connectivity for the cost. I recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem for a great price. Highly recommended for a household that has medium internet activity. This is perfect for someone to stream tv and play games on the computer at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Simple, fast, easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the unit from Comcast. I get better performance well over 1GB down. It is easiest part of network: plug it in and connect cable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has worked very well for our needs. I have Cox for my internet and this is on their approved list of modems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super easy setup!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy setup! Took it out of the box and connected to the cable connection. Voila!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem has increased the speed and dependability of our internet , should have got this a long time ago

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No more renting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this so I could stop renting from my service provider. Now i save $10 a month, and I get better speeds than advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Still works great after 2 years

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Easy to use. Everything was pretty much straightforward. Would buy again!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install works well. instructions easy to understand and would have been able to ask best buy if i had issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Saving on rent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is an effort to save some monthly rent from the cable company. It is dependable and even aesthetically pleasing.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Effective router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good with my Mesh network. Very satisfied with this product. Previously used Netgear but this is just as good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended modem if you are able to instead of renting through provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Consist and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem so I wouldn’t have to rent one. Recommend by the sales associate since I didnt need a router. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this a year ago and it has not let me down. I’ve changed a couple routers since but my modem is still running great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved money by purchasing this modem for our cable service instead of paying a monthly fee for their modem. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this in place of leasing one from Comcast. This was a wise choice on our part. It is much faster than the leased one.

    I would recommend this to a friend