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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 234 Showing 4,661-4,680 of 10,860 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Works great on Xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it with my Comcast Xfinity. It works great! Way cheaper then renting it from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced an Arris two in one that worked sporadically. Set up was easy

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    very happy with the purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BB gave the best price, delivered to home free and product is working as expected - very happy with this purchase from Best Buy

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best modem out.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best modem out. Paid retail for it. Comcast always have a hard time activating it, I don't know why. Def worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for the router we have

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Provides fast internet and great connection with the router we bought with it. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For a store bought modem, the speed of aquisition of signal is amazing. My internet speeds have more than doubled.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem works great !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem on the recommendation of the salesman at Best Buy. It is exceeding my expectations for speed and use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Brightest Modem Ever.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, since nothing is built to last anymore, I ended up needing to replace my Motorola modem. Not impressed with the lifespan, I oped to get the ARRIS to try. Overall, I liked the setup and everything, but I wish there was a way to turn off the LEDs, or at least that they blocked them better -- the modem shines so brightly, it literally lights up the room. So far, it was worked well, but the bright lights are annoying, and since they are from INSIDE the box, you can't just 'tape over them' like usual.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Compatible with Comcast. Glad I bought my own cable modem instead of renting.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance and value for a cable modem. Arris is the only brand I buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best modem to get

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best modems to buy if u have cox cable.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesomeness

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I definitely notice the difference with my speeds and capabilities. Very satisfied with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speeds. Good coverage. Probably should have bought separate modem and router, but its still ok.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never have issues. The once in a blue moon that I have to reset it, it's typically Time Warner's, sorry, Spectrum's fault.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent customer service.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem performs exactly as needed. But more important was the great customer service to guide me to the perfect solution.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. No issues, that are not caused by my service provider. After adding this modem, my provider was forced to come out and change something, so I can get near the speed I am paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    So far so good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have cox cable..if your needing a modem and have a separate router..this will run the 300 down and 30 up package perfect..

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem. Very fast. Fair pricing for item.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Solid

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed to upgrade for with from home. It’s been rock solid since day one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gets me fast internet like it's supposed to

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No frills, small size, works well. I use this with my WOW service and it works just fine.

    I would recommend this to a friend