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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 235 Showing 4,681-4,700 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    boost

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great modem highly recommend to boost your internet in a mid sized rambler home

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Saves me on my monthly bill from my internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris surfboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was straight forward. Seems to have faster speeds than my previous modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris Modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent independent modem, this is an upgrade from the one I owned in the past.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Works like a champ. Have not had any issues since I purchased this.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Work Horse

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router works great, as a household of gamers and a family that streams all of our TV it was a must have.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good Value & Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy this if you have a router already and do not want to lease one from internet provider. Fast enough for 1gb speeds.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A new one I didn't need, but use anyway

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a problem with my Wi-Fi going in and out and went through a rather frustrating procedure of buying and returning one modem, then buying this one only to find out that the problem was with my cable provider. On the other hand, my old Motorola model is long since end-of-life and this Arris model, while not the wave of the future, has worked extremely well since I've purchased it. The Arris model I purchased may be boring, but it works and works well, which is what you want with a modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem - White. fast!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Decent Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think the modem is good overall. I am having someone come out to check that the modem is working properly and it is the internet cutting out regularly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lost one just like this one to a surge. Get insurance. Works great. Get a battery backup for modem and router.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Arsis

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy set up. Glad we purchased the modem separately from the router.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a replacement for one similar that went out. Works great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this modem so i didn't have to pay rental fees to Time Warner Cable. Have had it 2 months with no problems and great speed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Stable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced a Netgear AC modem router with this one because it keeps disconnecting. So far i'm very happy with this 300 mbps modem!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my internet service but things didn’t improve. Installed this new modem and everything works well now.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fastest internet speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace cable company router. I have never had internet speed as fast as I have now with this router.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my Suddenlink modem I have no lag now love this

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better than nothing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatible with cox internet with upgrade of 500+ MB speed. Got this unit because what wanted was not in stock at store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install and start using.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace an old modem used with our local cable company. Do not have the buffering we used to have.

    I would recommend this to a friend