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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 236 Showing 4,701-4,720 of 10,860 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to use. Not much else to say. Has lasted without issue.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has worked great for the last 2 years however wish I didn’t purchase due to now being obsolete with fiber.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faster then the unit it replaced

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tired of paying cable company for TV and cut the cord. Still required Internet and would cost $10 per month plus tax to get their modem. Bought this one and will payback in a little over a year. Unit worked right out of the box as it said it would and no long waits on the phone to activate it with Comcast. It takes you to a site and you activate it online. Slick. Has the latest updated software and you can update the firmware. This is a very good deal and should serve my household for years to come.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it’s supposed to. Never encountered any problems

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best product available in its class. Make sure you add this to your setup

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    ARRIS-best modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its easy and fast to install. But it only works with a cable connected as the name indicates Cable Modem.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Very fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router works well and was easy to install- just don't forget to call your cable company!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Don't know what title you want me to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had no problem with modem. The person at best buy told me what to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem helped our wifi to be stronger. Stands tall and compact.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. Paired with a Nighthawk. Been running 10 months solid without no resets or drops. Couldn't be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very reliably. Have purchased several of these for different homes.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    DEPENDABLE AND RELIABLE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Firstly, I’m not a techie. My demand... it works... all the time. And, it has. This device works well with xFinity, too.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works Great for Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace the leased unit from Comcast. Worked great for me. Just need to be persistent with Comcast to activate.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was and easy setup. Called my provider and gave them my new MAC address and made the swap. Saw the speed diference right away

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this products and have no complaints about it. It was recommended by a Best Buy employee and my internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good quality modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem. Works really good with the router I bought to go with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Cable Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem pairs up very well with Google WiFi routers/points.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris makes a good modem paired with google wifi it works well

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great on Cox

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem after returning a modem & wifi router combo that was dropping connection often. This modem works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best modem for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was doubtful about getting this for my xfinity service. But now I don't regret it super fast and easy to use and great speed increase

    I would recommend this to a friend