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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 239 Showing 4,761-4,780 of 10,860 reviews
  • Rated 4 out of 5 stars

    Solid cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to future proof my setup so decided to upgrade to this modem. Called comcast to swap out and it took about 30minutes then i was up and running. Been a couple months and everything is dandy,

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great for the streaming family

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router handles a large amount of streaming from this large family with no problem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a single issue. Had to call cable provider as expected to give them MAC address.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install and use

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and use with Netgear router. Great combo and saves against rental from cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good cost to value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works flawless. I am saving 11 dollars every month from my internet provider. Worth every penny.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris - SURFboard Docsis 3.0 Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave AT&T the boot and went to another carrier that let me have my own modem. Used this with my Netgear and it works very well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    New generation modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed a modem capable of handling the higher download speeds now available. This brand and model meets our requirements.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worthy Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it with the Eero and together they get the job done. No more issues with our internet speed and/or coverage.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great modum

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old one was dying after several years and it too was the Arris surfboard. Very reliable. Hardest part of installation was dealing with Xfinity/Comcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than the Xfinity Unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smaller and more reliable than the giant Xfinity unit I was renting. Set it and forget it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great very easy to install up and running in 1 minutes

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good Price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had this recommended by a friend, and it was a great choice indeed. It was set up and running just great for me,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    As Advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sales consultants were very knowledgeable and pointed me to exactly what I needed. Easy to install, works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy to setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m using it with a Velop 2 station router upon recommendation from the local spectrum rep. Great combo!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and easy to get connected with Cox ISP over the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy and straightforward. The unit works as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Connects at the speed it should; doesn’t drop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I don’t like is that the LEDs are ridiculously bright and can’t be effectively covered without reducing airflow. The modem works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    well woth it

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this fixed all our problems and works well does the job would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch Service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did receive a notice that David would be late. He protected me with a face guard hand coverings and footies. He analyzed the situation and even showed me that i could return the modem I had purchased at the store. He connected everything, tested it and made sure that all worked. He even showed me a few tricks on my television. I am happy it was David who represented the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Part of router system

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works with WOW internet company so you don’t have to pay them for there equipment

    I would recommend this to a friend