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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 252 Showing 5,021-5,040 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Replaced a similar one that was 12 yrs old. Would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    simple and does the job without any problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its easy to set up and has been working great without any problems. i bought this to replace the modem my isp gives.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good for extreme internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect, set up and change password if needed. Works well with Spectrum internet 300 so far.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Functions properly.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and very affordable. We have not had any issues with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    It works!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace my the one my service provider gave me. Much better quality and easy to set up once I realized I had to call them to have them activate it.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Simple installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Opened the box. Plugged in the power, cable, and ethernet then up and running the moment we called it into Spectrum

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to upgrade our modem and router when we learned our teens would be doing virtual school for the time being. This handles far more bandwidth than our old surfboard. No lag time and no error messages from Netflix, Hulu, etc saying they can't play our show when we have multiple devices hooked up. Usually have at least 6-7 devices going at any given time. Worth the upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cable modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good and receiving my full provider speed which is 1gb/s

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for a year no probs. Excellent everything. Saves me the cable company rental fee

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great modem for are home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In order for the internet and cable system to work effectively we purchased this modem and have been very happy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with or service providers equipment, no problems

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy to set up and works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Luma was easy to set up and install and works well to boost the internet coverage from downstairs to upstairs.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Cord Cutter

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By for $85 instead of $14 a month from Comcast. Pays for itself in less than 6 months

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good and fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem as an upgrade from an early DOCS 3.0 modem. This one is faster without any noticeable lag.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Satisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem when I purchased my google mesh wifi routers. It has worked well, no issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem is very reliable

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is reliable and easy to install service has improved greatly with this modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just purchased this modem to replace our old one. Set up was simple and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product ease of use but did t work for my home system I returned it

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great with Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to go with Comcast extreme plan with 400MB download and with the new router I get more than 400MB,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup, works well. Have it hooked up to Google WiFi. Setup once and have not had to touch it again.

    I would recommend this to a friend