Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 260 Showing 5,181-5,200 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Does the job!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this so I could upgrade from what spectrum supplies you. Their was out of date and I no longer have to pay them monthly rental.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy install, fast speeds, and no issues so far!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy installation. Have it since April - no issues so far. Almost tripled my speed from my old one.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having a lot of problems with Spectrum/TWC. Bought this and got it installed and no problems since.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works like a dream

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and no issues since I bought it. Only thing I would like to see was a different choice for a color.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchasing separate router and modem solved freezing up while streaming. Works very well. No issues.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Best investment

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t want to pay for the extra $10 a month for renting a modem from Comcast. So far no problems!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Zero Problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has worked exactly as wanted. It works great. Thanks so much for making a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best Modem available AFAIK

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    32 Bonded Channels Down for the fastest Cable Broadband, Fantastic for custom installs with your own router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very good modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my service provider provided cable modem with this. Now I enjoy full internet spped without any drops!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good option

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. It is good quality and provides good performance

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Working at High Speed

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performing excellent No issues and was easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works perfectly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales person gave us great direction and this modem works perfectly, and has helped up the range in our home.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was recommend this by Best Buy staff. Replaced my Comcast router with it. Very happy with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great little box

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent dedicated device for reliable home internet

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with our suddenLink service. Fast and reliable product.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works really well even though I am not using its full capability.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Replacement Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a great replacement for my outdated modem from the cable company. Getting speeds of up to 220 MBPS

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and it replaced our rented equipment from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Medium Priced Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new modem for a college student. This worked great and didn’t break the bank.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast working modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after many reviews. Rated as one of the fasted with numerous channels. Been working great thus far.

    I would recommend this to a friend