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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 268 Showing 5,341-5,360 of 10,860 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was tired of renting a modem. This is the best one in this series. It is fast and works correctly for me.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was suggested to us by a sales associate! Works great and haven't had any problems!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    worked as expected

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked well and fixed my internet problem. old modem was very slow

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent!! Very fast.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised. Easy hook up. Just as good or better than any high speed modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great modem for cable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy this if you have cable, dont rent from the cable company. plus its faster....

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Good system that needs an effort to optimize.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The home base installed quickly but it took a bit more effort to get the remote devices to run at full speed. Failure to get the remotes correct slows the speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't really know much about modems but this one was really easy to use. Glad I purchased

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does the job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems with it whatsoever, does what it's suppose to. Nothing fancy about this modem, it just works!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this modem for years and never any issues I would definitely recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Recommended by Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was purchased as a gift for my son and he said it works great and was a breeze to set up!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speed and easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great upgrade from my prior modem. Speed is extremely fast. I had no problems with installation.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this modem to replace an old modem. Set up was a breeze..Hardest part was registration with Comcast

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The Best Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised and now maxing out at 220 on my 200 TWC line. With their router, I max out only at 185.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy hook up. Biggest thing was no problems from Comcast changing out old modem with this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hits all the speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only problem, If you're not paying for Top of the line speeds, You're not going to get the full pwr of this cable modem (non-wifi) I have BHN soon to be Charter as of 2017. I can only afford 8x4 & this modem is rated at 32 Download x 8 Upload Channels 8 (not wifi channels) Download & 4 upload channels Keep in mind on my PS4 it still has a upload CAP. I pay for 15mbps Upload speed & my PS4 will not go above 6mbps. this is wired, WiFi isn't for gaming! nmo

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Comcast compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was searching for a modem to use when I moved my place and I got this one. so far it is working good.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem highly recommend for office and home. 5 star

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy and Fast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem was easy to install and has worked without any issues since installing. Strongly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris Surfboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It increased the speed over my old modem which was starting to lag.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem has been great since purchased and installed. Very easy to use, highly recommend for the money!

    I would recommend this to a friend