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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 293 Showing 5,841-5,860 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Never have had any problems with it at all.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been using it for around one month now with no problems at all.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used it one day and ended up getting a different one but worked as it should no issues

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely fast! Worth the upgrade. Check with your internet provider to make sure if comparability.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super easy step up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem does all that it is supposed to-easy set up. Very nice...

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    So much better than cable company

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is way better than the one you get from the cable company

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Own it, and love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a Surfboard for my home and gave back the Cox rented piece of $#%^&. Love the SPEED !

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy set up. Just call your cable company and you are ready in about 10 minutes

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast Reliable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is exactly what I was looking for. It is fast and I have never had a problem with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS-Surfboard Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My original purchase was not usable because when we went to hook it up, the Cable Company said that this one was already in use. So had to go replace it with another one and it worked like a dream. Weird situation because the original purchase was still in plastic.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had good luck with Arris brand and I recommend to all my friends

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super Fast - Powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded for to Arris Sufboard . Super fast, especially when my boys are gaming or streaming.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem and easy to setup. I use it with Comcast and pair it with a Pakedge Router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice Improvement in Stability & Speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model replaces an earlier Arris model that seemed to be a bit unreliable. Not only is this model rock-solid, but the speed improvement is impressive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Futureproofed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s unnecessarily powerful for my current connection, as bandwidth testing showed I’m getting far less throughout than this unit is reportedly capable of getting. However, I should not need to upgrade to a better model anytime soon... Note about activation: cable company needs an additional activation piece for this model. It took 2 escalations before they found this resolution.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good modem to set up a home network.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem to set up a home network. Bought for my mother

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good modem. It’s reliable and gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Is a great modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great haven't had any problems works great with the nighthawk router

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best Modem I ever had ... a bet pricy but it definitely worth the money

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    returned my TWC/Spectrum modem and replaced with this. No more monthlyfee and it works great

    I would recommend this to a friend