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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10860 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 300 Showing 5,981-6,000 of 10,860 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy to setup and works great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this product if you want save some money and have very good performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an easy to install type of cable modem for my internet.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Rocket ship man !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product man can you dig it ! Opera should put one out for everyone !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Delivers!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a substitute for my rented modem from the cable company. This unit worked way better than the generic cable provider's unit (150-175MBps better) but I had to justify the price and since I'll just have to pay the $10 rental fee to the cable company for another 4 months or so, I decided to return this unit and upgrade to docsis 3.1 when I move to my new place. I highly recommend this unit, though.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Very fast cable modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paired this with an ASUS router and my speeds and coverage area greatly improved.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Decent price for intro Gb speed modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this modem so I could move into the 1Gbps download range. It's a decent modem. It gets the speeds promised and was very simple to install.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Easy to install. No problems afterward. Fast.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Download speed on old device slowed down. This resolved the problem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Worked but returned as incompatible with separate

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked, unfortunately I could not get the new net gear router to work with the modem. Returned all and got combined Motorola router/modem at Best Buy. It works great. Always buy them as a single unit combined and not separately

    No, I would not recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Love the modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying a modem for Xfinity is a lot better than renting one for $10'a month from Comcast

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Fast and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's easy to install and I needed a upgrade on my modem. Definitely would buy this brand again

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Would buy again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plugged it in and called the mac into the cable company and in ten minutes I was up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem, works with Xfinity

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works with Xfinity and avoids monthly charges for rental.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Never had a problem with Surfboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a routine replacement. I’ve never had a problem with this brand.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AMAZING INSTANT CONNECTION, FAST RELIABLE and GREAT

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Does what it should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade from an old surfboard modem, this does its job, and it does it well.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    The artist mode is the best money you can get on t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's worth by this modem so that way you don't have to pay a fee using Xfinitys modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with Xfinity and regularly pushes 150 Mbs or more. No issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Modem worked well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem worked as intended. It did seem like it slowed my connection down a bit from the previous modem but still fast enough to stream like I intended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product working well internet is consistent. I am glad Best Buy price matches

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's working just fine and I love it. It was easy to install and I did it myself.

    I would recommend this to a friend