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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10861 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 359 Showing 7,161-7,180 of 10,861 reviews
  • Rated 5 out of 5 stars

    Way Better than Renting from Cable Company

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally accidentally picked up a model whose box looked almost identical, but cost twice as much. Fortunately my Helpdesk team at worked helped me understand that the modem I had purchased was "overkill" for my needs. BB took my return and I purchased the appropriate model and all is well. Be careful and know exactly what your needs are when purchasing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works very well!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works well in our house and I like the size of it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great, love how fast my internet is running since hooked up

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. A noticeable 1-2 sec response time on web page loading. Improved range. Expensive but not disappointed

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great piece of equipment for internet and streaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best on Market

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong and fast connectivity. Works with any TV or other device

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    great router for its price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a good device if you dont have the fastest internet at home but still want an upgrade from the past docsis 3.0 routers

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    save money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i now save 16 dollars per month on my com cast bill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome! This modem rocks, it stays connected with my ips.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this after my old Modem gave up on me. No complaints and actually saw an increase in the speeds I am getting from my ISP.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for the house no complaints about anything

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works as it should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected, out of the box it took only minutes to set up.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Recommended if only a modem is needed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup great deal got on sale payoff for itself in 4 months.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    flawless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has worked flawlessly since we bought it. No complaints

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and no issues. Have been using for months and love it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Beware. This is not a DOCSIS 3.1 modem.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this 1.4 Gbps modem to support my 1 Mbps internet service. Nobody told me that my internet provider required a DOCSIS 3.1 version. This one is only a DOCSIS 3.0. I have no idea what those protocols mean but no one at my internet provider or at Best Buy made me aware of this. Very frustrating for this non-techie user.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Amazing modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thia modem works amazing it can support your 1gig down load speed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Size of modem is all most homeowners need.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tired of paying a monthly charge to modem. Super easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a Front loading washer and dryer. It looks and works great

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    easy install awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    product was easy to use and install without an expert

    I would recommend this to a friend