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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10862 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 380 Showing 7,581-7,600 of 10,862 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good modem.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All works fine. Speed is good, lose connection every once in a while, but that's more than likely my isp's fault.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting 550 down and no problems so far with this modem

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was as described, I reviewed many unit before I choose this one. I am happy with my purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t needed to get up once to reset my router. Nor have I experienced any WiFi issues. I used to have TWC, and using their cable modem caused me to have all sorts of drop outs and discontinuities. However, this model using cox cable, has greatly improved my online gaming experiences. Thank you Arris!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, so far no problems to report, great product

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works great with Time Warner internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The moderm works well with our cable internet provider.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem could be just a little better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works fine. However, it does not seem to have quite as sensitive radio components as the Motorola that it replaced. Only locking onto 1 of 4 up stream channels. Although, that has been providing the same up stream throughput.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem -

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem - White Is a reliable product

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    World of difference over all in on unit I previously had

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play. Works as expected with Xfinity service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stable and fast... that’s what I was looking for!!!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    as described

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem and easy installation. Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great top of the line modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and a great upgrade from my older surfboard .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works perfectly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to set up and works like a dream! A great,buy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded and it did the job works great with my set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem ARRIS 32x8 DOCSIS 3.0

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had great service with my internet now that I installed the ARRIS 32x8 Docsis 3.0. I was having problems with modem that was installed by my internet provider. Now everything is working fine. Thanks to the sales person for recommending it to me, he knew just what I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    What I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great cable modem for the price. Setup is easy but I did have to call my ISP to give the mac address.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Wireless Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded to 150 Mbps from 75 Mbps and the wireless router I had would not support the faster speed. So after some research online I headed to Bestbuy.....and Wow, this router is legit!! Can't believe how fast my internet speed is and router is much less "buggy" as the old one. Super happy with this product and highly recommend it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loved it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good modem , I recommend it to anyone

    I would recommend this to a friend