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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 391 Showing 7,801-7,820 of 10,863 reviews
  • Rated 5 out of 5 stars

    ARRIS - SURFboard DOCSIS 3.0 Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using on Commiecast. Much better than leasing a modem for a monthly fee. Called Comcast and gave them MAC ID and was online in less than 15 minutes. Modem is definitely not bottlenecking connection up or down. Used so far for 11 months with only one or two reconnection issues that were resolved by a reboot.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Good value for the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem is Good value for the money. Replaces the modem provided by Xfinity-Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Save money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to save money instead of renting from the cable company.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great all in one

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great all in one product, especially for the price. Works well even for our larger home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You will not be disappointed with this cable modem and the Arris customer service is top notch. Had to call about an issue I was having. Customer service figured out the issue and it was a problem with the cable provider. The cable provider had been out to my house three times already.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Smokes

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't mean it gets hot... it's smoking fast! And, I bought for the future when I get a bigger pipe.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace older modem. Works great with our faster 100 mb internet speed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but comparability with some routers was a bit of a issue. Thing is I had bought the prior model of this one and it worked great until one day it was missing packets in the data transfer. I’ve heard that they have a shelf life but 30 months doesn’t seem right. Hopefully this newer model will last a bit longer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy to setup and use. Had no issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cat loves this

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My tuxedo cat of 7 years really loves this modem. It seems to emit some sort of fumes I cannot sense and is very warm on his head, both of which he loves. He is often napping on this modem or playing with it. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome speed. Great. Best dual router you may find.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s great modem. My internet speed is increased. I will buy again.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this cable modem after my previous cable modem stopped working. A Comcast tech recommended this modem. I've had it for a little over a year and it hasn't given me any issues. If you're looking for a fancy cable modem that has client software to configure it l'd look else where. This modem doesn't have a lot of configuration options which, I imagine, for most users is probably fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this cable modem to use with Gigabyte internet. About 11 months after I bought it the Ethernet port quit working on it. I called Arris up and they replaced it I just had to pay shipping. New unit it’s working great. Also very good customer service at Arris from my experience!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my mom's internet set up and use this modem. Haven't had any problems with it, and she is happy

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    This works fine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my third modem of this brand. That last long and work fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this modem to stop renting one from my internet provided. Easy to install and no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for the inter webs connection for the family yes.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    It works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buying this will save you $168 a year on ISP modem rental fees

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not try yet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought because friend of my recommended, but I have not try yet, I just hope that I like it. And I hear that is excellent and that why I give 5 starts.

    I would recommend this to a friend