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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 392 Showing 7,821-7,840 of 10,863 reviews
  • Rated 5 out of 5 stars

    Good router, great service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem. Unfortunately, I had to return it as the problem was not our older Arris modem It was the provider's line. So we exchanged it for another Best Buy product and we're happy with that too. Great service and sales people!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great replacement for cable provided modem

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem just saved me rental fees from Optimum. Faster too,

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed is actually not as good as the modem leased by the internet provider but reasonable enough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally fast internet!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a growing family, we had about 30 electronic devices that needed internet connection at any time. Placing this devices in our home has been the solution to our lacking internet. Having had a speed/buffering issue since. We were pay for internet that we hadn’t locked into it’s full potential.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    nice unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    a good unit - easy to install - a little harder to find actually in stock in the store

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works great. Has lasted us well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used the Arris brand for over 6 cable modem spots for years without complaint.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Simple but effective

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up after contacting isp to verify new router. Does the job nicely.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    So far so good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Appears to be doing the job. Looks like good value for the price. Time will tell!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Grear

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, no problems whatsoever. Works well and keeps my internet running well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up modem with great capabilities for cost

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem can do far more then I currently am in need of in a modem, but that means I have potential for upgrade! It is a stand alone modem so don’t get it and assume you’ll be on WiFi, but I I had a working router already so it was all I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play with a call to the ISP. All is super fast now! Over 100 Mbps consistently.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    All works as it should

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All works as it should with no problems, not sure what else you want to know

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Decent Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation. ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem works as expected.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Meets expectations

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Basic modem that meets most needs I'd assume. Small compact look.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    latest and greatest modem faster than the previous

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works great, no issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, no issues, works great, no issues, works great, no issues

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Very good little modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works pretty good as long as Comcast is working properly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worked just fine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase. Will definitely re purchase if need be.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Call isp to change Mac address

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, just requires you change your MAC is address through your isp.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Best Cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I know a little bit about the internet, so when I needed a cable modem, Zack helped me find exactly what I needed and with the changing times, the Arris cable modem will take care of me when the local cable company upgrades to the next level. I've used this for little over a month and no issues Thank You Zach

    I would recommend this to a friend