Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 394 Showing 7,861-7,880 of 10,863 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no problems !!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value . Modem was easy to set up and appears to run fast

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Does the job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hasn't failed me yet, had it for around 2 months. Future proof. Good product and would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy setup

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy set up. Will save me tons of money on my Internet bill.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy new modem because old one could not keep up with faster speeds this one works fine

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Awesome!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints! Better than using the one my cable provider offers. Worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy set up

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and seems to be working great so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I consider this one of the best modems, period.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first modem was rejected by Time Warner/ Spectrum for silly reasons. They claimed the modem was not Best Buy's but one of their own and would not activate. I was forced to return for another one and then they accepted the "Mac" address and activated. The product worked great. I am well pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stop paying monthly

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because of course I have internet. I was spending $5 a month for rental with my services. The service provider doesn't do firmware updates and I had to have the box replace every year. So I bought this instead and I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Good connectivity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good coverage. Easy setup. The illumination is a bit brighter than I would prefer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    I like it

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the ARRIS brand. It's a simple plug and play unit.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good.....................................................

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    works well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've seen improvement in the speed of internet. Haven't had that long so we shall see

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem -- Working well with Suddenlink IP

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product bought when store was closed to inside traffic, BB associates provided outstanding service on a "drive up, order and curb side delivery transaction. Thanks for a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 3 out of 5 stars

    Works as advertised

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good as it is advertised plenty fast enough easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Easy to install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plug and play it's ok seems like it are to be faster Internet but it is faster than Comcast modem

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my previous modem with this one. It's a faster modem, so I'm happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stop renting from ISP

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the comcast rental (no phone service) and paired this with a Lincsys router. Speeds were faster and wifi was better. Probably due to not providing xfinity hotspot access which all comcast modems provide, using bandwidth.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Impressed with this modem. Works great with our computer. Definitely an upgrade.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    a good modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no problem with this modem. it has handled all of my internet needs.

    I would recommend this to a friend