Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 396 Showing 7,901-7,920 of 10,863 reviews
  • Rated 4 out of 5 stars

    Works well once set-up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because I am not a electronic buff I waited until our son could install this item. He had installed our previous Arris from Time Warner without any issues. This one was not that easy and after a long call to Time Warner it was installed and linked to our router. After that it connected wirelessly to all our computers and electronic devices without further problems. So far no problems and we are very pleased with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good enough if you dont have gigabit speeds

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far so good after one month. called and registered with comcast and no issues so far. paired with orbi ax4200. docsis 3.1 isnt a must unless you have high upload speeds and over gig of downspeed which is still rare.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Setup and Works even better than expected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to replace my Xfinity combo modem & wifi router which was not giving me the up load speeds for my Ring cameras. Even at 200+ Mbps download speeds to the modem, the wifi portion was marginal. This Arris modem in combo with the Google Home wifi setup is working much better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far with improved upload speed

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has improved my upload speed consistency considerably. Set up was very easy well. One note for others who may set this, up, you need to temporarily turn off openDNS in your router for the set up to work with xFinity if you use it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this so we wouldn't have to "rent" one from the cable company. Works well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    mr

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far no problem everything work fine good device

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great for use XFINITY internet and Google router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has the speed that I need with XFINITY Blast and Google Mesh Router.. Suoer fast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Seems to do the job

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to replace cable provider modem. Serms to do the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best move!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having bad connection for two years got this and haven’t had any problems! Wish I had done this two years earlier. Also it pays for itself.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s difficult enough to configure a new network, but with this modem is not that bad

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Not bad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem seems to work fine. It has been working well with multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    better speeds for upload and download

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working well. giving better speeds for upload and download.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    No issues.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not experienced any issues with this product and am pleased with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    connection. Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Charges my phone in less than an hour neatly hides out of site works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem and easy setup. Would recommend for Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    So far so good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an upgrade over my previous modem and so far I am pleased with the performance.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good modem, but really no better than others that are less expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Exactly the modem needed for Xfinity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not wanting to pay monthly rental fee for a modem, the price was right to buy it outright

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Sleek in color. It has been a great purchase for the apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced the xfinity one we had with this one,works very well and happy with the change

    I would recommend this to a friend