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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 397 Showing 7,921-7,940 of 10,863 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great functionality

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this modem. I haven't had any issues with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy this modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to somewhat future proof my home, and I have been pleased with it so far. I do not have the network bandwidth to put it through extensive testing, but it is great for what I currently have. Plkus, you don't have to pay fees to rent a modem from your provider.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far no problems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by rep and is working fine. Small and compact unit

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this modem after realizing ours did not have enough range and wasn't providing coverage in all the areas of the house that we wanted. It works great, we haven't had any problems and our TV no longer spins while we are trying to connect to the internet

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work well.I have only had a short time,so will update review after using for awhile.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem. Supper fast and will work for years to come because of its abilities.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! The modem is everything it's supposed to be.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 3 out of 5 stars

    modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a good modem very fast and reliable. would buy again

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great for what I needed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good modem seems to run fine, just takes a very long time to initially boot up if restarted.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit was very easy to set up and the performance was similar to the old Comcast unit.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is good and gives maximum speed. Product support most of the subscribers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really enjoy this modem. Easy setup, and works great with my router

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Works great first time, every time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Comcast internet, and I get about 300 Mbps download and 12 Mbps upload speeds. This modem should easily handle much faster connections. Very reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good to used

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This items good to used it with my pc and home camera

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a perfect modem. I got rid of my previous wifi router and modem combo due to declining signal strength. This paired with the Eero system is perfect. Note, there is only 1 ethernet port on this so a switch is needed.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good modem

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no issues that I can comment on. It just works. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very effective service coverage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, the app provides real time info for trouble ahooting

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem performs as promised. I hooked it up to a nighthawk and it's been good to go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Performs flawlessly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The salesman at the local Best Buy gave me the recommendation for this modem. Based on his experience this was the best modem available. I must say that it has not dropped the connection since installation. This modem cured the previous problem of constantly dropped connections.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 3 out of 5 stars

    Nothing special just a modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works, no issues, got the speed I expected from cox

    I would recommend this to a friend