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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 398 Showing 7,941-7,960 of 10,863 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems to report. It has worked flawlessly for me.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been very happy with this modem has great speed would recommend it to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong and Consistent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve owned for 3 months never had to restart. Kicks out steady 120+ bandwidth. Pair with nighthawk ac 3200 x6 triband router and you can’t lose. Best Buy Associate gave me the advice and man he was on point. No issues just pure signal. Can’t lose with this combo.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works for our needs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works for what we need it for. We were not able to go to the fastest speed our internet provider offers though because this modem is not good enough for that. Make sure and check with your provider before purchasing a modem to ensure you are getting what is needed. Luckily the medium speed is good enough for us!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Save your time and money for a Motorola

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lack of availability brought me to this model. It’s neither good, nor bad. Would not have bought it if there was a bigger selection in the local store. Should have returned this right away after getting a quality Motorola model.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good product.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product easy to use but I wish it worked for my ISP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Only one to get

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Forget about all the other brands, the Surfboard has been and still is the defacto standard in cable modems. Don't even consider another brand.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice modem works ok , does a nice job !!!! Would reccomend to buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by the Best Buy salesperson and was the only part of my "cable cutting" adventure that didn't cause me a giant headache! I went there intending to buy a more expensive modem, so it was a win/win!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    East to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, was easy to install, and transfer data speed as suggested.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Only headache was setup with provider but that isn’t on arris.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 3 out of 5 stars

    works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install and set up works well with cox cable

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Seems to be a good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and handles the speed well. No issues so far after 45 days

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    fits basic modem needs

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this instead of using the one that spectrum provides - no problems!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are on our second one. First one lived through an electrical storm until it didn't.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Very good modem!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job. Just what I needed with the ability for an upgrade yea,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with WOW internet service.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We worked with our service provider and got the service working with one call. Make sure the service provider understands the serial number. That was our biggest source of delay. We will buy another one for our winter home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem because my previous Cisco modem I had died on me. Since I was going to pay $100 or more I decided to get the highest available model. Good modem, no problems so far. Works well with my Apple AirPort Extreme and Cox High Speed Internet. My only "complaint" is the design and the extremely bright lights (blue instead of green). Besides that, I'm satisfied with my purchase even with the steep price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Very good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good value and works well in most of our 2 floor home.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Ok but not as awesome as I thought it would be

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is ok as I can see so far not trouble yet.

    I would recommend this to a friend