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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 399 Showing 7,961-7,980 of 10,863 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work fine without any issues. Was told that it will be good for many years

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speed seems a bit less , but works well. Easy to install

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good, I am satisfied with this product would like to recommend others too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    East to install and use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Met my expectations. Very easy to install; instructions provided were spot on.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally reached the speeds I have been paying for!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second surfboard. After contacting my internet carrier complains about my speed, I was informed that the software in my old modem was not compatible, and kept my speeds lower than 30mbps. I had that modem for 5 years and had no hesitation in purchasing a new one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wi-Fi!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this has been a great purchase and we have wi-fi everywhere we need it and with a strong signal. Worth the money and the $50 to have Geeksquad set it up properly and describe how to use it.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple setup, works great. Was a good upgrade over the unit Comcast was renting me

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good cable modem for Spectrum. Works well with 400 Meg service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One recommended by Comcast that works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe in owning my own cable modem because it saves money and avoids my modem becoming an "open" Xfinity wifi hotspot (something that you can turn off but I prefer avoiding the whole issue). My older modem no longer supports the latest protocols, so I bought the latest version.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty well. I've had a couple minor issues and had to reboot but, so far, so good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    spectrum compatible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compatible with spectrum. have to call customer service for assistance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having an issue with my old 2 in 1 midem/router so I replaced with this. Connected to my Linksys router and I'm getting great signal all over my house. It's been in use for a little over a month when I wrote this review.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Advice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the guys in the store recommended I speak to the computer guy since he just added modems and wireless to his house. I do not know what all the tech talk meant, but the guy installing my cable internet even said this was a great choice to match my wireless router!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS SURFboard Cable Modem--terrific buy!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb cable internet router! We have our Netgear Nighthawk hooked up to it and they both work very well together to distribute strong Wi-Fi signal throughout our house. Highly recommend this product!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem had helped me get the speed. Need in order to improve my onllne service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This repalced my 7 year old modem that gave up the ghost. Setup was easy and done with minimal swearing. Hopefully it will last as long as the previous one did.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good product, easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product was easy to install and get operational. Replaced our Time Warner provided modem.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. This modem was recommended by the salesperson at best buy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are no bells and whistles, but it works well and supports my 1GB internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good connectivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good product but doesn't supports wifi so returned it backnin the store

    I would recommend this to a friend