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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 400 Showing 7,981-8,000 of 10,863 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    small compact and powerful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I Like this unit as it was easy to set up. I Like it

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    EXACTLY what I needed

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazingly good, easy to install and reliable as can be at a GREAT PRICE

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Easy installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great never have issues with it dropping service while using multiple devices!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues - works good with Google Wifi. I would purchase item again.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    strait forward

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good, works fine.. not much to report here. good...

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, nice to have something that works like it is suppose to.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It is faster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was easy to setup and install. I have found no problems with the product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy and good price to save instead of renting from cable company. Nice and compact

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Faster than a speeding bullet

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used this with comcast works very well gives great performance

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Like it Alatte

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item, does what it says. Nice product with fast and easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Customer Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My box says up to 1 Gbps download speeds, the SB6190 box says 1.4 Gbps down load speeds, for the same part number as shown on this page, for a lower price.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Easy to set up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. No issues with, nice a compact. thanks

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Easy to set up

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem supports all of my downloads and uploads NP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as advertised

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works at bandwidth advertised. Not a knock against the modem, but working with Comcast to get it working was a bear.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Havent had any problems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont know much about these but I havent had any problems yet.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Seems to work well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well for my needs. All I needed was a modem without telephone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top of the line modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is latest version of same modem I already had except the manufacturer forces you to buy a new one with new firmware. New firmware works best with cable signal. They should allow it to be auto updated but instead old one becomes obsolete even tho it works fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you’re looking to act like you’re a god, then this item is for you. Every action/every button press is on demand and makes you have little tingles in your lower extremities. Every time I log into my modem there’s a certain excitement that goes with it. Great product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As of today, I have am pleased with the purchase of the modem. No complaints.

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    GREAT MODEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT MODEM AND EASY INSTALL..ONLY NEGATIVE SO FAR IS IT DOES RUN VERY WARM...

    I would recommend this to a friend