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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 401 Showing 8,001-8,020 of 10,863 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my daughter to use for her internet and it works great

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    It works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works as advertised. I have owned for a long time with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well so far and is holding up to the speed. I haven't had any problems with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using this modem with mesh system and it is working effortlessly. No issue till now.

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 4 out of 5 stars

    Nice simple modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what its is supposed to do. The internet is on and doesn't seen to lag

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Pretty good.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had any issues thus far. I would definitely recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer is old/slow, otherwise this modem works with Comcast internet, very well.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    So far so good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Easy to install with Spectrum. Called spectrum to give the MAC address.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Best option

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great much better than the cable company modem and I don't have to pay rental fee

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Easy to setup!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy to setup and comes with everything you need.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced old model with this one. It is faster according to speed test.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with Mediacom which i expected since it was recommended on Mediacom’s website. Easy hook up. Had to call Mediacom for some assistance on their end but that even went well. Gave four stars because it would be nice if it had at least one more lan connection. You will need to buy the more expensive model for that.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm, needed extra boost at our chur h

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better upgrade from the older, all in one modem/router surfboard combo.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    works fine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced an older model with this one and seems to work fine

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Decent for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works just like it’s supposed to didn’t want to spend a lot of money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our needs. The salesperson recommended it as he uses it himself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We buy this model consistently 4ourOwn Customers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are a Home Theater / WiFi Boosting / Cellphone Boosting / Video Surveillance company, and we ALWAYS INSTALL the SURFboard gigabit cable modem for our customers because with the QUALITY LEVEL of this modem (reliability) - we NEVER get "Callbacks" due to modem-failure!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the Price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router. Ended up upgrading to the level model of Surfboard. This one could only handle up to 250mbps and I am paying for 1Gb internet. Was able to get the higher Arris paired with a Nighthawk from Netgear and now I have 970mbps and 8 Ping ms for gaming. Was getting 20 ping ms with this model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hard to connect to the internet.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to activate without fancy phone to scan instructions, had to call xfinity to connect to internet & took 2 days & 2 different reps.

    I would recommend this to a friend