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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 404 Showing 8,061-8,080 of 10,863 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    fine cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem is ok no issues other than with Comcast. Waiting on Docsis 3.1 modems

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Time for a change

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed to make a change for the better and we did.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my speed up with Comcast internet and no monthly payment to them.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good working and easy set up for anyone looking to upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent beginner modem if you just want a good one

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    faster

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this works much faster than my old modem. Will have to wait and see

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to setup and start using for my sons new apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great! Works perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great works perfect with comcast and my netgear router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New modem solved all my issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having a horrible time downloading anything. Research revealed my old modem was really OLD - a dinosaur. Got a list of approved modems from my provider and headed to Best Buy. The sales guy helped me pick out what's best for my application. It works great!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great modem for its price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Standard, well working modem. Works as advertised!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok for a basic modem without a router function

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This will connect fine but remember it is not a modem/router combo. Just a modem. No config options at all. You will need a firewall/router to go with this unit. Also, Comcast (horrible customer service) will not allow a static IP if you aren’t using their leased power hungry modem. Did I say that Comcast has horrible customer service?

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Save money with this!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price, compatible with my Comcast/Xfinity service. I would have been charged $10 monthly if I ‘rented’ a similar device, in addition to my standard service. By purchasing and installing this modem, it pays for itself in a few short months.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Helps with our youtube tv connection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It seems to keep the picture from buffering as much as it did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cox cable said I needed a new modem because mine was four years old. I replaced it with this one and it works great. My Cox Internet is still crummy but it clearly is not the fault of the modem as they had indicated.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Instant Speed Upgrade on a budget!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ARRIS - SURFboard 32 x 8 DOCSIS 3.0 Cable Modem - White solved our speed issue within minutes of installing. We upgraded from the SB6121 and the SB6183 as they kept dragging when the family was streaming for college or videos on demand. After the install, it fired up and we have had no downtime or buffering. This was a great upgrade for a budget price. PROS - ARRIS/Motorola Name and Quality - Easy install and setup - Up to 1.4 Gbps download speeds - 32 down x 8 up channels to handle everything CONS - None at this point

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had any problems so far. Setting up the modem with Comcast was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Replacement for Spectrum Internet Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having a lot of issues with wireless dropouts and having to constantly restart devices connected to the wireless modem Spectrum Internet provided. This modem is not wireless but I pair it with a ORBI whole house wireless system and it works flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Has work no issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would buy it again. Has worked well since I brought it home

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good for modern speeds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for speeds beyond 100 Mbps. Will be reliable as long as you ISP is.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was for my father house and he was able to set it up with no issues

    I would recommend this to a friend