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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 405 Showing 8,081-8,100 of 10,863 reviews
  • Rated 5 out of 5 stars

    Replaced Spectrum modem and saved rental $$

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employees spent a lot of time educating me on modems, routers and Roku. Purchased Arris modem, Sharpe Roku TV and two Roku adapters and reduced by cable bill $35 month. Reduced cable TV rental fees will pay for purchases in 10 months. Thanks BEST BUY.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Does the job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this with Comcast/Xfinity service. Works well, no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Work well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used in connection with orbi working well set up was straight forward

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    reliable and easy to install modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased this to replace a leased comcast modem. so far, it works good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem works well, I haven't noticed any issues with it. Though I just received a notice that a class action lawsuit has been opened on behalf of consumers who own these types of modems. Claimant says they are defective and don't operate at the specifications. Company says there is nothing wrong. Will have to wait and see what happens.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good product for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks well. Easy set up. No problems with it. Would purchase again

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Plug & Play

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eeezy-Peezy. Plug it in and ready to go. Simple installed. product to get

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Does it’s job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues setting it up easy to set and connect with modem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    cable modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great replacement for spectrum booster seems to provide a consistent signal on odd occasions even seems to boost the cable signa.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service helpful in setup. Got me back up and running again

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Good Price Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Price Works well. Easy setup. Good customer support by Manufacturer

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent with a booster. Not too expensive at all

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bought for daughter. She says its working great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter has had no connectivity issues since connecting with her router

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Does the job and great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should be , and does the job, save some lease fee from comcast

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Not a bad modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far i have found the Modem to work very well for what i need it for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast, Super Fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gigabit ethernet! What!? If you have cable internet and you want gigabit speeds then you'll need a gigabit capable modem. This modem works for that. You'll also need to be sure your internet service provider can provide gigabit ethernet speeds in your area.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new modem in order to receive internet connection my previous modem was 8 years old.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this on a whim because our modem was out of date for our service. It’s very sleek and blends in nicely on our entertainment stand. It does not stick out like a sore thumb

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Great Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is working great for my needs. It was easy to set up & I haven’t had any issues with it. It was a good price & had good ratings.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Temporarily lost signal a couple of times over 2 consecutive days. Not sure if this modem was the problem or my carriers network? Other than that have not had any issues. I suspect it was not the modem.. I replaced another Arris Modem with this upgrade. Didn't have any problems with that modem (in over a year)

    I would recommend this to a friend