Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 407 Showing 8,121-8,140 of 10,863 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris is always the way to go for modem, have always work for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very easy to use

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to read, price very reasonable. Small, able to hide.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Own it, don’t rent it!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you looking to owning your own, this thing is it. You looking for fast cable connectivity this thing is it. Stop paying these tv providers while renting your router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Very good modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, no problems at all. Works fine with RCN cable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very fast

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and got rid of the flaky router slash modem that I was renting from Comcast. I'm like before my internet connection is super salad with no dropouts. the one thing that some people may not like about this modem is the very very bright blue light emitting from the front of the device and it would be nice if it came in black but besides that it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good performance

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the performance has been quite good for last one month of usage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s a modem!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve run this product for several weeks now with zero problems. The speeds and connections have extremely consistent. This is a great product for average connection speeds. If you have need gig speeds, jump up to the more expensive model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your money on the 3.1 and I found out the hard way you could not connected directly to switch without using a router first unless you’re paying for the speed this 3.0 does the same job with 32 channels it his half the price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We did some research and we were torn on this and two other modems. The store associate was great in really digging into what we needed and recommended this modem. This tied to our Google Wifi has provided us with great internet for our devices.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TI works

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works, but much smaller than I Thought it would be. I would've preferred it to have more ports, this only has one ethernet out port, which makes you need to plug in a bridge or router for more access. Having the Google Wifi, it didn't help that it only has one out port. So with a string of connections from device to device, I got it to work.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. Would buy it again The price is good too.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good modem booster

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job and was very easy to connect to our cable

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Sweet Speed

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best ever rocks so fast dump cable can’t get enough

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    trying to improve my home WIFI coverage.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was not happy to discover that I needed another adapter to go from ethernet plugin to the a cable connection required to activate the modem. This special has to be ordered and costs $160. at best. This made it difficult to justify for home use.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Seems to work well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had no issues with this product. Works well and would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surfboardt!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem has worked wonderfully for me, had a couple of hiccups when trying to register it with my cable provider (Cox), but they said that was an issue on their end. I'm using this with a NETGEAR Nighthawk AC1900 and have had no issues whatsoever.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    ARRIS - SURFboard DOCSIS 3.0 Cable Modem - White

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far has worked our very well have only had it for 1 month thou.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked ou5 of the box no issues

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Activated this on cox’s Network with no issues. Cox recently upgraded me from 100mb to 150 mb service. Rebooted device and got 150 mb service verified with speed tester.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    works as expected

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. it definitely has worked as well as I hoped it would

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works good so far

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems yet. Gave it a 4 star because i haven't had it very long.

    I would recommend this to a friend