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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 408 Showing 8,141-8,160 of 10,863 reviews
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Excellent price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Found this item for a excellent price. Shipping was fast.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem for comcast fast and reliable internet

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Better than standard modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better to get this modem and save in unnecessary rental fees

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall it’s a good solid modem for basic internet

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great Cable Model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with the new cable modem - would definitely recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem replaced broken one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    instantly solved my connecting problem with xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    good to own

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fast and will last for a few years. It loads a little slow!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Ehh... Seems worth the price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from an older model, seems to give my internet a boost in speed.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for the money, replaced an older Arris 16

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great for Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I hate renting a modem so I just buy it, I had my old one for years with no problem but xfinity said their newer service would either not work or that I would be paying for more than what I get with the 5 year old modem I had.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Functions properly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised and saves me xfinities pricey monthly fee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really awesome moderm. Using it to connect Comed wifi to my tplink mesh routers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this modem to replace another surfboard that quit. Sounded like there was glass inside when I shook it. This modem is outstanding. 32x8 means theres plenty of streams.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid product for a solid price. Works well with my provider (Xfinity) as well as my router

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great but had to return

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, except the fact that it didn’t have a phone jack

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent - better than comcast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris - surfboard Doc sis 3.0 Cable Modem - white.... It solved all my issues with all the devices that I have. My entire family is happy with the capabilities, the application, and the support. Thank you Best Buy! and Thank you for your trusted advisor support and intel. I am also saving money because I no longer have to rent from Comcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Own you modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whether you have cable or just internet connection at your home. You should own your modem rather than pay cable companies to rent the use of their modems. The money you will save is worth the investment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install. compact and fits well with my equipment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We went to separate modem and router equipment to maximize our streaming signal. The Arris modem takes full advantage of our current bandwidth and leaves room for upgrading. Thanks to the Best Buy team for suggesting this product!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well and instantly recognized by cox Communications.

    I would recommend this to a friend