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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 409 Showing 8,161-8,180 of 10,863 reviews
  • Rated 4 out of 5 stars

    Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spent hours on the phone with customer service and finally got everything working. Now that its up and running I really like it but it was a bear to get to this point

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best bang for your buck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best modem ive ever had with my new router i get wifi out in the yard now....5 stars is not enough!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    great router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not bad.. no problems so far.. It gets the job done

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well I have some great internet and it’s super fast

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great from the start.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has worked great from the time i plugged it in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this based on what I felt was a good compromise. The installer said to spend about $200 on a router. This unit wasn't the lowest but also wasn't the highest or even close to $200. It has met my needs and provided seamless WiFi access.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Does what it is supposed to do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy set up; good range. Should accommodate all my wireless needs.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This made a big difference in our service! Faster, no interruptions!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Sleek modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great power and range. Sleek and works extremely well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Are old modem was getting pretty old and the signal wasn’t very strong. We invested in this one and our internet problem was fixed. We got a better and stronger signal all the way around our house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Super fast modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast modem for the price, don't have to rent from Comcast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as it should

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I did think the modem stopped working and I called Arris and they were going to replace it but it turned out that it was due to an outage that Comcast was unaware of. I am very happy with their customer service.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the modem over the last month with no issues

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its small and easy to set up. I have had no issues with it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Would have been great if I didn't need WiFi...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem for a property in DE; unfortunately, I selected the wrong item as it did not have WiFi incorporated. I was excited to see if it would impact my service. Best Buy was great about it - allowed me to exchange for a modem/wifi unit.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Internet router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new router, this works great for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Not to bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it is supposed to do, a good product for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    GREAT SPEEDS, WISH IT HAD TELEPHONY CAPABILITY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THIS MODEM IS MUCH FASTER SPEEDS THAN THE ONE FROM BRIGHTHOUSE.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better and faster than my last model. No problems so far

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    strong signal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well with my Arlo evem in my driveway and garage

    I would recommend this to a friend