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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 411 Showing 8,201-8,220 of 10,863 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great this is my second in the last six years.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 3 out of 5 stars

    Does it’s job

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what you expect it to, can’t say it hasn’t worked for me. Not sure it’s the fastest model you can find. Definitely something I would expect to pay for itself if your internet provider charges you for their modem

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    As expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and connect. Item did not dissappoint

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    It works well sofar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had it for a short time but sofar it is working well.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Excellent modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase this to replace a older modem and the results are good

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy to install. Does what it needs to

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and comes with a great protection plan.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super fast and simple

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this when I switched to Spectrum service. I found on line that this brand was selected by spectrum as well. I upgraded to the better version based on reviews and Best Buy recommendation-very happy with the service and purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stable and fast connection

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to upgrade modem after Spectrum increased our speed to 200Mb. Had the 6141 and was getting connection drops. Replaced with this modem and now connection is stable and fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    item work very good easy to hook up and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    DOCSIS 3.0 VS 3.1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem worked fine and setup and installation a breeze. However, had to return and purchase an Arris Docsis 3.1 modem in order to get high speed internet consistent with my new internet plan. The Arris S33 works fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great Modem. Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was easy to set up and has been working wonderfully.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am satisfied with the product. It is working well for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Having a few connection issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I went with rhid unit based on its reviews regarding Comcast set up. Since I installed it I have been experiencing problems with more than just a few connection issues and low signal issues. Not sure yet whether it is the modem or Comcast. Will update once I get it figured out!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Perfect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Took the advice of the sales associate.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Replaces Cable Co. Rental

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functions just as good as the one I was renting from my cable co. @$12/month. This new modem was paid for after 9 months in saving rent. And now, I'm saving $12 in my pocket on my cable bill every month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with Xfinity Internet Service.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our 82 year young mother has a great need for Internet speed, so after researching what modem would work well for her, the next logical step was to go with Best Buy as the retailer. Thanks Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I like this Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my first surfboard modem seven years ago. I needed to replace it so, getting another one made a lot of sense. This one is great. It has a feature the other one did not have which makes it even better.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fills the need I needed to have filled and staff was great

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend this to anyone! This has done wonders for me!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to the three Time Warner Spectrum provided modems over many years this one is great. I don’t have to repeatedly change or reboot smart TVs or disconnect reconnect the modem because of los or weak connections

    I would recommend this to a friend