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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 414 Showing 8,261-8,280 of 10,863 reviews
  • Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved the issues I was experiencing with internet connection.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    No problems

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. It's doing the job at my house with no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy this modem and return your rental cable modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buy this modem and return your rental cable modem to the cable company. Does not have wifi router in it but great if you are pairing it with a mesh router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Solid performer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and for the extra money, it's worth the price!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    No issues.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used this brand before and always have no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it is supposed to do,good product. So far, no issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product small so it fits will but the lights Are bright

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Improved connectiion

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having problems staying connected. It helped a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best modem for just internet

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I intended to buy only to pass internet to my wireless access point and save on ridiculous equipment charges every month. This purchase Will pay for itself after lasting a minimum of 6 month.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product, works fine. Finally getting the speed I needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value based upgrade that makes a big difference

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our original ARRIS 6121 cable modem was good when it was originally purchased but it was past its prime. The 6191 is the best modem for us with 32 download sessions and 8 upload sessions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    No issues so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good reviews and seems to be working fine. Easy install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FAst Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem because I was having issues with my Netgear and Spectrum modems, I isolated my issues to the modem after almost a month, purchased the Arris and no more issues

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Great Electronic.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to upgrade my other modem, so far no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable so far

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had some misgivings about this modem until I (finally) determined that the signal I was getting from my internet provider was at fault. Since that was corrected the modem has been stalwart.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little modem. I haven't experienced any of the issues that other people complain about. I am using it with an eero pro setup and a 400 mbps connection. I would buy again.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love how fast this makes our internet. It does the job!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    Does everything that I need it for

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything that I need it for, was a great price too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had the modem for a month and it’s done everything it advertised. I have had no issues at all with it. My speed has even increased some since switching to it. Very happy with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    arris

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great speeds. Haven't had an issue with this product.

    I would recommend this to a friend