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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 417 Showing 8,321-8,340 of 10,863 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this and the Netgear speed up my internet

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    FAST AND EASY !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GREAT PRICE , IN STOCK AND CLOSE TO MY HOUSE FOR A EASY PICKUP .. WALKED IN TO THE STORE A HELPFUL ASSOCIATE SHOWED ME THE OPTIONS , PAYED FOR IT AND OUT THE DOOR !!!

    I would recommend this to a friend
  • Cons mentioned:
    Lag

    Rated 4 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! No lag or cable issues while streaming!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi-Fi

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product no problem with the Wi-Fi sin signal. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Seems to be working fine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works fine with my Xfinity service.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem for my home office needs and super fast!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product with very simple installation procedure.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as promised with no problems to report. Fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Cable Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Desperately needed an upgrade. I was torn between this and the Net gear CM600, ended up going with the Arris because my last modem was anot Arris and all of the positive reviews I've read. Will install tomorrow. I will keep you posted.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the trick.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got tired of paying Cox Cable for their old, slow, barely usable hardware. I've read a few issues about the puma6 chipset in this modem but haven't experienced any issues playing games or streaming 4k HDR content

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does it's job good enough. My husband picked it out.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works as advertised!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Works just like it's supposed to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No frills, but is as solid as I've come to expect from Motorola modems...its my 6th one over the last nearly 20 years...the last forever...only upgraded because the ISP updated thier systems requiring me to upgrade my modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A "no frills" functional modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need just a modem (not a modem-router combo), so I bought this to avoid paying my ISP the monthly fee they started charging. Inexpensive, robust and reliable, this modem looks good too!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Swell thingy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work fine. Don't know what it's called???

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 3 out of 5 stars

    Not strong enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned immediately we realized this modem does not have the power to match our teir of internet, or number of household devices thay would be tapping in. Well made, easy install, just not for us.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Thought it was going to be way better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this with my Linksys velop system with 4 nodes. Repaired my connection problem but lowered my overall speed. I have Comcast and have yet to contact them about speed issues; but I had higher expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Less space and less cost

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In todays speed of things the DOCS 3 is a must. I used to have the all in one modem router, but if one side goes down then you have to buy it all again. This way you only have to replace one side at a time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It has been running for a while, all is great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this cable modem so I wouldn't have to pay rental fees for Spectrum Cable, and it has been solid. Signals have been great, no issues. Much better than the stock modem that Spectrum provided.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no issues with this modem. It does the job.

    I would recommend this to a friend