Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 422 Showing 8,421-8,440 of 10,863 reviews
  • Rated 5 out of 5 stars

    Savings from renting modem from cable company.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got my cable bill today and noticed it was a little less than usual. Buying this modem saves me money each month because I no longer rent a modem form the cable company.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris SB6190 Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris modem works great with Cox cable internet. This is not a wifi router, so plan to add one to your cart to go along with this modem. Only complaint is that there is no way to dim or turn off front facing LEDs on this model.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After two years of intermittent WiFi limiting my surfing, streaming and home security this modem helped fixed everything. Thanks goodness the salesman who knew enough to show it to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the modem the Mediacom tech said he recommends. Our streaming is MUCH more enjoyable and reliable now that we use this modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with most Motorola products this is as advertised. Great throughput, and no issues, even when all the family are over and the TV’s are running content.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does exactly what it supposed to do and after I got it set up I had to call Comcast to get it activated and after that it works excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Constant connection

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After looking at this among other options. I ended up going with this modem seems to be an great choice hasn't randomly restarted or lost connections at all like most other modems I've used in the past

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem to reduce cost of renting from my cable provider. Works great with my HD router and has proven to be faster (and cheaper) than the firmly rented equipment

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only H/W review. CPU 1.2 GHz dual core intel pums 6 chipset some buggy. puma 6 chipset is atom based. atom chipset cheep one. most modem now IPv4 and IPv6 standard. sometime speed low and some signal noise. (maybe cable line problem - before user old motorola sb6120 ok I check)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product with great value for money.this is a wonderful item and it works great i will request it to anyone and its not tegretable purchasing it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice cable modem....

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Say goodbye to equipment rental if it is compatible with you isp. This unit was easy to install and once the Mac Id was given to my isp it only took a few minutes to set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Save money

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this so I didn’t have to pay monthly from the cable company. Geek squad came in and got it all up and running.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xfinity compatible modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem. Very good quality and brand name.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    finally a no problem signal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so much better than Specrum junk modem. No problems since installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this modem in conjunction with my Google WiFi and it's a GREAT set up! THANKS to the Best Buy team for providing me the knowledge of how to set up the BEST network ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    alabama

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this came highly recommended since I am streaming. Have not disappointed me yet. Best thing I could have done was purchase this modem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great choice!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works better than the product that I was renting from the cable company. Although I’m not in a big city which would allow me to feel the really power, it is good to own your product. I’m satisfied with the decision to buy rather than rent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    First a review, now a title. You done good.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nifty piece of equipment. EZ install for Mr MaGoo here. In store assist made trans fast and EZ. TKS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t rent modems, BUY this!!!

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best of the best, don’t rent your modems people!! They will tell you that it can’t be used but it’s printed on the box for a reason!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...................................................................................................................................................................................................

    I would recommend this to a friend