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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 424 Showing 8,461-8,480 of 10,863 reviews
  • Rated 5 out of 5 stars

    the real deal

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had a modem from the internet company that always cut out and had issues. I installed this one and connected, its been great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was surprised at the size of the unit. It's been awhile since I've purchased a modem. This should pay itself in less than a year and it's rated for 1gb so should be useful for years to come.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for the price!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is perfect if you already have your wifi taken care of! So much better than the rental you get from the cable company!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for Autonomy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Who likes a modem/router combo from Comcast? *Pause* *Silence* I don't either. This modem works for small homes that are looking for simplicity in a already complex internet environment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stable and reliable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a DOCSIS 3.1 provided by the cable company that kept losing the connection. We replaced it with this and haven't has an issue since.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were using the cable company's modem and was always having slow or disconnected internet. Since buying the new modem we have fewer issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using there products for years and haven’t had any trouble. Would definitely recommend for a 1000 square foot home. Coverage is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been trying to get rid of cable for a while now and getting this helped me have faster upload with no problems, unlike with the Cable One worthless modem. I would recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had an issue with drop wifi since I have installed this unit in my house . Better coverage and stronger signals thru out my house and outside.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works as advertised on no tech expert but works will with my cable internet subscription plus my household uses over 10 devices that pull lots of wifi and LAN usage and no interruptions as of yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced ARIS Surfboard hit by lightning.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to replace our modem when lightning fried the LAN connection. Went with another ARIS Surfboard, but this time added an inline surge protector.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Improvement over basic modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem provides improvement over its predecessor in terms of bandwidth. I did have trouble with setup since I foolishly tried setting up the new modem with a new router. Otherwise, can't complain too much. Minor outages, sometimes requiring reset.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Much better than what is provided

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was torn between the 3.0 and 3.1. I went with the 3.0 after several conversations with Best Buy staff. Good choice so far. Better that what my provider had by far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old unit was a router/modem combo, with the advice of an associate at Best Buy I went with a stand alone router. The experience is awesome, speed and quality of signal is unparalleled.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome modem for home!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having a modem with thismmamy channels immediately increased the wifi quality in my home. I connected with a Google mesh router system for great wifi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does it’s job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does what it’s supposed to, I just use it to be able to connect my pc to an Ethernet cord on the other side of the house from the router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice modem works with cox and Comcast

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My signal always dropped randomly around the house with the user modem router combo from cox. After getting the surfboard and a Nighthawk router I now have reception everywhere in my house!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for a Novice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up was little difficult because lack of expertise for the Xfinity representative, I had to go up the chain and talk to her supervisor and then it was a breeze

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Router Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great the only thing I had an issue with is that the green lights to show it is working turn white. After I called the manufacturer they informed me that is what happens to the white models and the green gets faded out by the 2 center blue lights. Other than that it works great.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Emergency purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to buy it since the previous one died (even tho under warranty) since I needed it right away.

    I would recommend this to a friend