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Customer Ratings & Reviews

$79.00

Customer reviews

Rating 4.7 out of 5 stars with 10863 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers highly value the SURFboard SB6190 modem for its speed and overall performance. Many find it easy to use and set up, and appreciate its price point. While some users reported experiencing lag, others mentioned the modem does not generate excessive heat.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 426 Showing 8,501-8,520 of 10,863 reviews
  • Rated 4 out of 5 stars

    So far happy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to stop paying monthly fee to cable company! So far I have been happy only a couple times have I had an incident where I couldn't connect wifi, but I had a lot of incidents like that with my cable companies equipment so this was a huge step for the plus side.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well done with Comcast and easy setup and install. No more hiccups in connection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem, upgrade !!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to upgrade an old Arris modem and it works great and is much stronger with my signal.... was recommended by the Best Buy salesman...excellent..

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the Job Right

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this item so i could choose a higher internet package with my provider. Once purchased i packaged this with the Netgear Nighthawk R700 router. Overall i'd recommend this modem to somebody who is looking to upgrade from a basic modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set it up and go

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no problems with this since I set it up. This one doesn't have a phone port, but if you don't need that this is perfect!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second time purchasing this brand of modem. I have no issues at all outside of the usual restarting the modem periodically when my ISP ask me to do it after I have already tried it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup great speed.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched cable providers and needed a modem upgrade to take advantage of higher bandwidth. Using it for 100Mb for now but can upgrade to 500Mb later without changing the modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stable connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good stable connection. Also increased speeds coming in so my router output has been better for streaming. Also no rental fees is a wonderful thing

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product for family

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been up and running for a month. Incredible improvement over my old one. Setup was easy(other than dealing with spectrum phone chain to get it registered in my account)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not enough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was told by sales person that this was plenty enough for fastest speeds with Cox cable. When I called cox to connect, Cox said I need a 3.1 modem to take advantage of their highest speeds. Too much hassle to return so living with 2nd tier speeds for now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faster and stronger than cable modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We replaced the modem provided through our cable company because we installed a security system with video that required a stronger signal. This has worked excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works find but dont need it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We tried to put 2 cable modems on our incoming cable/internet line. it was a NO GO because in order to do that, COX cable wanted to charge us for another service line !!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice modem to avoid comcast rental

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second modem i have, the first one got blow out by a power outage, hope this one will last longer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I kept having problems with cinti bell router dropping file transfer and signal. Went with time warner and my own modem and router and absolutely love both arris modem and lynksis router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay internet that works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s doing what’s it’s supposed to do. So happy that our computer have better internet access and working faster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Old unit was outdate so needed a new one. I always have internet. Lots of cat vids available if you get this unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For its value its good for what your internet plan is, Note that it does not have a phone jack if you plan on having a home phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy that paid for itself

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, reliable modern. Got tired of paying a monthly rent to cable company for their modem. Paid for itself in about six months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ok modem

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem replaced our old modem and works well but i wish i would have purchased the more expensive one with 2 output ports

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    problems with the modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have to reboot modem daily to keep speeds of 60-70mbs. There is a known problem with this modem which I did not know until after purchase and tired of slow speeds. Thought was my service provider slowing me down then after using common sense rebooted modem and speeds were great again. Just getting tired of rebooting which now I am going to return and keep service provider modem as it was consistent without having to reboot. guess I won't be upgrading my plan to 355mbs.

    No, I would not recommend this to a friend